topic Re: Changed payment method, unsure if it's ok in Archived content

Changed payment method, unsure if it's ok

mpaa — Fri, 16 Nov 2012 09:12:15 GMT

Hi,

I've cancelled my payment method. When I go back to https://www.spotify.com/nl/account/subscription/change-payment/, the paypal button is automatically selected. So I'm unsure if my cancellation worked.

I got a premium code, so need to have this account free within the end of this period (20-11-2012).

Can you ensure my account will be free at 20-11-2012 and no costs are made?

Thanks!

Re: Changed payment method, unsure if it's ok

Peter__ — Fri, 16 Nov 2012 12:21:10 GMT

Hey! Welcome to the community 🙂

If your subscription is cancelled, it should tell you in the "Subscription Status" section of your account overview. (Or there will be not renewal date).

For future reference, if you have a premium code you can credit it to your account at any time and it will use the premium code days before billing you again. For example, if you pay every month, adding a 1 month premium code will just defer your next payment by 1 month.

Peter

Re: Changed payment method, unsure if it's ok

mpaa — Sat, 17 Nov 2012 20:07:14 GMT

Well... I can't cancel my subscription! Help me please.

I go to https://www.spotify.com/nl/account/subscription/change-payment/ and press the "Remove payment method" (Mine is dutch) and press CHANGE.

It will bring me back to https://www.spotify.com/nl/account/subscription/ but it's still NOT cancelled.

I do NOT want to pay 20-11-2012 €9,99 !

Re: Changed payment method, unsure if it's ok

Peter__ — Sat, 17 Nov 2012 20:12:36 GMT

Hey 🙂

You need to go to the cancel your subscription page to cancel your subscription. Click here.

If you have removed your payment method, then it will fail to renew the subscription anyway when it attemps to take payment on the date stated.

Peter

Re: Changed payment method, unsure if it's ok

mpaa — Sat, 17 Nov 2012 20:14:57 GMT

Hi, sorry 😉

Ah thank, the 'cancel subscription' is pretty ambigius. I thought that would end my whole account.

Re: Changed payment method, unsure if it's ok

Peter__ — Sat, 17 Nov 2012 20:18:01 GMT

No don't worry, after cancelling your subscription your account will revert to the free version once your current subscription period has ended.

Peter