topic Re: lost my account in Archived content

lost my account

user-removed — Sat, 17 Nov 2012 11:49:20 GMT

after my software update I don't know how to get inside my spotify account don't know user name and don't know pasword

Re: lost my account

Peter__ — Sat, 17 Nov 2012 11:56:56 GMT

Hey! Welcome to the community 🙂

How to get back into your account depends on how you created your account.

If you created an account with a Spotify username and password, then to recover it you will need to enter your email address on the password reset page.

If you created an account using Facebook, then you just need to log back in using your Facebook details.

If you need anymore help, just drop the team a message using the online contact form and someone will be able to assist you with this 😉

Peter

Re: lost my account

maiteprofededib — Tue, 20 Nov 2012 10:11:35 GMT

But what happens when you had opened the Spotify account using a Facebook profile and wish to change the profile of reference because you´ve another one that use more?

Re: lost my account

Peter__ — Tue, 20 Nov 2012 10:37:09 GMT

@maiteprofededib wrote:

But what happens when you had opened the Spotify account using a Facebook profile and wish to change the profile of reference because you´ve another one that use more?

Your Spotify account that you created with your original Facebook page can not be separated from Facebook. You will need to make another account using your new Facebook account and then contact the customer services team using the online contact form if you want your playlists and/or subscriptions moved from one account to the other.

Peter

Re: lost my account

maiteprofededib — Tue, 20 Nov 2012 15:29:21 GMT

Thanks a lot