topic Re: subscription issue in Archived content

subscription issue

BaskeIF — Wed, 21 Nov 2012 17:13:57 GMT

Hope that anyone can help me.

I just upgraded to premium, but when i have payed for it i see that the subscription activation whas sent to my old mail adress.

How do i do to get it to my new mail?

I have changed to the correct mail in my profil.

help me please!!

Re: subscription issue

Peter__ — Wed, 21 Nov 2012 17:16:23 GMT

Hey! Welcome to the community 🙂

You can view your receipts from your online account.

Peter

Re: subscription issue

BaskeIF — Wed, 21 Nov 2012 17:21:47 GMT

i just payed for premium but the commercials keep on comming up, or it will take i wile before it goes in to premium?

I thougt i will get a confirmation mail or something to activate the premium, that wy i wonder about my mail.

Re: subscription issue

Peter__ — Wed, 21 Nov 2012 17:24:48 GMT

It should just activate on your account as soon as your payment is processed which is normally instant. Have you tried logging out and back in again?

Also are you sure you are using the same login details as you used when you paid for premium?

Peter

Re: subscription issue

BaskeIF — Wed, 21 Nov 2012 17:32:17 GMT

i was loged in on my free account when i upgraded to premium, then i changed my e-mail and password.

Now i dont dare to log-out before i now that all of this will work 🙂

Re: subscription issue

Peter__ — Wed, 21 Nov 2012 17:35:36 GMT

Do you normally sign in using a spotify username and password or using your Facebook email address?

Peter

Re: subscription issue

BaskeIF — Wed, 21 Nov 2012 17:37:24 GMT

using spotify login

Re: subscription issue

Peter__ — Wed, 21 Nov 2012 17:40:01 GMT

Okay, if you sign into your online overview does it say your premium subscription is active?

Peter

Re: subscription issue

BaskeIF — Wed, 21 Nov 2012 17:44:06 GMT

You have an active Spotify Premium subscription

that what it stand, so you think it will work?

Re: subscription issue

Peter__ — Wed, 21 Nov 2012 17:45:03 GMT

It should be working then!

Try logging out and back in again 😉

Peter

Re: subscription issue

BaskeIF — Wed, 21 Nov 2012 18:08:20 GMT

it works perfect, thank for the help

topic Re: subscripti​on issue in Archived content

subscripti​on issue

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topic Re: subscription issue in Archived content

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