topic Re: Premium Account in Archived content

Premium Account

briiinababy — Fri, 23 Nov 2012 10:02:14 GMT

Why did my Premium Account got disabled???

My payment was done.

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 12:26:32 GMT

Hey! Welcome to the community 🙂

What is your account subscription status in your online overview?

Peter

Re: Premium Account

briiinababy — Fri, 23 Nov 2012 12:48:03 GMT

It says Spotify Free but i'm paying for Spotify Premium!!!

i linked Spotify to a Facebook account.. Maybe that's why..

I want that Facebook gets removed from my Spotify account...

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 12:52:07 GMT

Do you have a Spotify username and password or did you create your account with Facebook?

If you have a Spotify username and password make sure you are signing in using it.

I would suggest you get in touch with customer services using the online contact form and they will be able to track your account down for you using your billing details.

Peter

Re: Premium Account

briiinababy — Fri, 23 Nov 2012 13:03:32 GMT

I'm using since September Spotify without Facebook.

And if I log in just with my Spotify Account it's still disabled.

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 13:10:01 GMT

Get in touch with the team using the link above and they will be able to assist you.

Are you sure that your most recent payment went through okay?

Peter

Re: Premium Account

briiinababy — Fri, 23 Nov 2012 13:16:14 GMT

Yes I've even called and made sure my payment went through, they said everything is alright!

Ok thanks I will do that..

Re: Premium Account

Sam — Fri, 23 Nov 2012 14:18:12 GMT

Briinababy - Looks like your most recent payment hasn't gone through here. As you're paying through Klarna, you'll need to contact them to ask why.

Re: Premium Account

Aitor — Fri, 23 Nov 2012 16:31:03 GMT

Hi, looks like my premium account has dissapeared as well. I pay every month and now I cannot listen to my lists

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 16:41:37 GMT

What is your subscription status in your online overview?

Peter

Re: Premium Account

Aitor — Fri, 23 Nov 2012 16:44:25 GMT

Hi Peter, thanks for your replay. This is what it says and in country it says Spain??

Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premium which gives you unlimited travel access.

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 16:48:31 GMT

What country are you located in and what country is your payment details registered in?

Your Spotify has reverted to the free version meaning most likely your last payment was not successful. Have you checked you bill to see if you where correctly charged.

Peter

Re: Premium Account

Aitor — Fri, 23 Nov 2012 16:55:48 GMT

Hi again, I was checking my bank account and looks like I haven´t benn charged this past month. And in my spotify account it says "spain"...

Re: Premium Account

Peter__ — Fri, 23 Nov 2012 16:58:23 GMT

Not sure how that has happened!

You can change your country in your online profile and then resubscribe.

Peter

Re: Premium Account

Aitor — Fri, 23 Nov 2012 17:00:21 GMT

done! let's try again, thanks

Re: Premium Account

briiinababy — Fri, 23 Nov 2012 18:03:48 GMT

I called Klarna twice and they said everything is ok!!

Strange..

Re: Premium Account

theallseeingeye — Mon, 17 Dec 2012 17:23:41 GMT

looked today and my spotify premium account has been stopped and has been paid for !

what is going on ?

Re: Premium Account

Peter__ — Mon, 17 Dec 2012 17:30:27 GMT

@theallseeingeye wrote:

looked today and my spotify premium account has been stopped and has been paid for !

what is going on ?

What is your account status in your online overview?

Peter

Re: Premium Account

theallseeingeye — Mon, 17 Dec 2012 17:33:11 GMT

spotify free someone has cancelled without my say so is this because i'm having problems with error which i wrote on here last week?

Re: Premium Account

meahtenoha — Mon, 17 Dec 2012 17:39:21 GMT

@theallseeingeye wrote:

spotify free someone has cancelled without my say so is this because i'm having problems with error which i wrote on here last week?

Hi theallseeingeye - No one has cancelled your subscription--we would never stop your Premium without a direct request from you. All that's happened here is your last Premium payment couldn't go through.

Please make sure your credit card meets all the requirements outlined here: http://www.spotify.com/help/faq/payment/#why-is-my-subscription-payment-declined

You'll then need to upgrade again from your subscription page.