topic playlists now not available offline in Archived content

playlists now not available offline

hoghem — Sat, 24 Nov 2012 13:13:59 GMT

I am a premium user and have just returned from a trip away where wifi was not available. I planned on listening to my music in offline mode as I usually do. But for some reason, ALL my playlists are not available offline anymore. Now I am home, I am having to go through the process of downloading them again. I have searched the forums and it seems to be a common problem but I can see NO solutions and no responses by any moderators. So what is the situation? Am I going to have to do this regularly on all my devices? Surely not???

Re: playlists now not available offline

Peter__ — Sat, 24 Nov 2012 15:17:06 GMT

Hey 🙂

Where you away from WiFi for longer than 30 days? The Spotify system requires your device to connect to their servers at least once every 30 days to verify your subscription. After 30 days has past without connecting, the mobile application will remove your access to offline playlists untill you connect to Spotify again over the internet.

You should not actually have to download all the tracks again, they will still be cached in your phone, it will just update each track from the Spotify library.

Peter

Re: playlists now not available offline

hoghem — Sun, 25 Nov 2012 16:18:08 GMT

Hi thank you, I am pretty sure i have connected to wifi within the last 30 days but i can't say 100 percent so i will try as from today, and ensure i reconnect regularly and see what happens; thanks for the reply. If i have the same problem i will come back!

Re: playlists now not available offline

Peter__ — Sun, 25 Nov 2012 16:40:58 GMT

Your welcome 🙂 be sure to post back if you are having any more issues!

Peter

Re: playlists now not available offline

scotty1363 — Mon, 03 Dec 2012 02:32:59 GMT

i cant play any tracks off line ? how do i get on line???

i thought it was online 24 hrs a day... i dont what to do.xP

Re: playlists now not available offline

Peter__ — Mon, 03 Dec 2012 12:23:03 GMT

@scotty1363 wrote:

i cant play any tracks off line ? how do i get on line???

i thought it was online 24 hrs a day... i dont what to do.xP

Hey! Welcome to the community 🙂

I'm not really sure what you mean. What platform are using (desktop/mobile)?

You should be able to mark playlists for offline listening at the top of the playlist. It will take a while to download all the tracks, so you will need to be online for a while for them to be synced.

Peter

Re: playlists now not available offline

user-removed — Tue, 04 Dec 2012 22:44:45 GMT

So what I am gathering is, the 29 day thing is just to verify that you are a legal subscriber? I am new to this so bare with me. I was recently with Slacker and dropped them to come to Spotify. So as long as the device has connection to wi-fi I am fine?

John Miller

FlyMan13

Re: playlists now not available offline

Marco — Tue, 04 Dec 2012 22:50:39 GMT

It sure looks like that if Peter says so (he knows almost all :P).

Just out of curiosity, where did you see this message FlyMan? I've never stumbled over it anywhere at my device.

Re: playlists now not available offline

user-removed — Wed, 05 Dec 2012 01:52:52 GMT

On my phone in the settings. It says Days before you have to go online: 29??? What does that mean? Maybe I just have to get used to a different offline feature than I was with Slacker.

Re: playlists now not available offline

Marco — Wed, 05 Dec 2012 02:13:58 GMT

I'm pretty sure it means what hammeh said.

After 29 days you have to redownload your offline playlists again if you didn't go online during those 29 days.

You can read about it here.

EDIT: Just read the article again: you won't have to redownload it - just log in and they are back for offline use.

Re: playlists now not available offline

tinkerbel — Mon, 17 Jun 2013 15:07:40 GMT

Hi,

I am on Spotify pretty much daily and I am a premium account. My playlists are not staying available for "off line" use on my iPhone5- I am needing to reload them every 5-6 days and I don't know why- HELP!!!

Re: playlists now not available offline

tinkerbel — Thu, 27 Jun 2013 12:26:35 GMT

HELP... SOMEBODY!!! I am on Spotify (on line) most every day and my "Off Line" playlist are not staying loaded for more than 5-6 days on my iPhone which I also use every day. WHY??? I am a preium account w/ iPhone 5!

I cannot sync my songs?

claudia_welsby — Thu, 25 Jul 2013 01:14:03 GMT

Hi I have recently started using spotify and have made a playlist and have selected the available offline box but no songs are syncing.

next to the playlist it say 0/251 tracks synced and when inside the playlist there are dark grey arrows next to the name yet it doesnt play while offline. Please help! 🙂

Re: I cannot sync my songs?

Sam — Thu, 25 Jul 2013 12:18:27 GMT

claudia_welsby - I can see you've managed to sync some tracks offline, are you still having trouble?

tinkerbel - Sorry about the delay here, are you still experiencing this?

Re: I cannot sync my songs?

gkmackey — Mon, 11 May 2015 17:36:37 GMT

I realize this thread is from 3 yr ago, however, I am having this same issue and it has happened as recently as this AM. I have it on my cell, my wife's cell(it happened to her also causing a data overage when at a gym she had to download her entire playlists) and 2 computers. I never use them simultaneously. I never go a day without connecting to my cell to my home wifi. Having said this, I would not be surprised if my wife's experience was due to a 30 period that she did not connect. I am not as concerned with her situation as I am my own. It is frustrating to say the least. I use mine when I walk for my heart health and music is pretty crucial for me as a "friend" that helps acheive my goals and health needs. I am a Spotify Premium member since back in 12/14 and in good standing payment wise. I hope I have provided the info needed and appreciate any help.

Re: playlists now not available offline

mattwild283 — Sun, 11 Oct 2015 06:54:19 GMT

I'm reading the posts here, and I'm having the same problem, as is my daughter. I acknowledge that I've been offline 30 days, but am definitely online now, and nothing is syncing to offline available

Re: playlists now not available offline

jenp797 — Wed, 17 Feb 2016 09:58:09 GMT

As above. I have downloaded my playlists and made them all available offline on my iphone, but every couple of days randomly I notice they are no longer available offline and I need to go through the whole process again, what is the reason for this it's very frustrating? Also I have been trying to download another album today and it just states 'waiting to download' next to it, but it isn't acutally downloading? I am on wifi etc too.

Thanks.

Re: playlists now not available offline

gkmackey — Wed, 17 Feb 2016 13:29:36 GMT

I feel your pain. My issue has disappeared and has not happened again in
4-6 months. I read where somebody posted that if you download the app from
a secondary site such as Google Play this can be an issue and they
recommended uninstalling the app and downloading the app from the spotify
site. Good luck with your problem. Spotify, are you there? It really blows
my mind when a business like Spotify expects the "community" to provide
tech support for their product and or service. What the heck Spotify?

Re: playlists now not available offline

mattygilly95 — Thu, 21 Apr 2016 10:22:26 GMT

Anyone found a solution for this yet?
I'm currently online but most of my playlists are saying unavailable!
Help pls.

Re: playlists now not available offline

Bruker — Wed, 21 Sep 2016 08:35:22 GMT

I've had Spotify Premium for about 3 years, and suddenly now this summer my playlists was not available offline anymore. Now I have to downlad them every day if I shall use them offline. That is not good enaugh. It is also mor or less not possible to contact Spotify for help. If I do not find an good answear to this problem, I am considering to use something else than spotify for the future.