topic Re: Spotify Customer Support in Archived content

Spotify Customer Support

Jamie_Beer — Sat, 24 Nov 2012 17:40:57 GMT

I just would like to say that Spotify have the best Customer Support I have ever come across.

You dealt with my problem straight away and made it easy to understand.

I have never come across Customer Support like it. Thank you so much!

Re: Spotify Customer Support

Peter__ — Sat, 24 Nov 2012 17:44:25 GMT

Good to hear you are having a good experience 🙂

I agree, anytime I have a problem they are always more than willing to help!

Happy Listening!

Peter

Re: Spotify Customer Support

user-removed — Sat, 24 Nov 2012 19:24:34 GMT

Hey there!

I think main reason is that Spotify is working hard to improve Customer service and they use only Community for basic questions and Contact form for all other stuff. This is great way - they can provide best customer service and this is FREE for everyone, there is no expensive call numbers!

They are really so good, contacted many times and got HQ response in 24 hours.

However I sended some time an feedback about Android app and got automated answer. I was very surpised that sending feedback I got automatical thank you... However after I send another time this feedback, real people answered to my feedback.

Please don't use this automatical answer system, it confuses me.

Re: Spotify Customer Support

user-removed — Mon, 29 Apr 2013 22:06:00 GMT

Pleasssseeeee DELETE my account Now

Re: Spotify Customer Support

Peter__ — Mon, 29 Apr 2013 22:08:21 GMT

@user-removed wrote:
Pleasssseeeee DELETE my account Now

Have you followed the steps in this post?

Peter

Re: Spotify Customer Support

sganti — Tue, 30 Apr 2013 01:35:52 GMT

Hey!

Im a new user and I couldn't find a way to create a new post (inactive button) so I'm using the reply method. Sorry..

My issue is that I can't find the Spotify radio option on my Windows phone. I'm using the 30 day premium trial and it works great, except there's no radio < The main reason I chose Spotify. Could you please tell me what's wrong?

Re: Spotify Customer Support

Sam — Tue, 30 Apr 2013 10:05:49 GMT

I'm afraid there isn't Spotify Radio in the WP app at this moment in time.

If you'd like to see it, add your Kudos over here: http://community.spotify.com/t5/Spotify-Ideas/WP8-Request-Please-add-Radio-Support/idi-p/281784

Re: spotifuggle Customer Support

TechPorVida — Thu, 30 Jan 2014 22:20:15 GMT

I can log on using my Facebook credentials. I see the Spotify UI but a green screen pops up "Hi [name], login to your existing Spotify account" - I again use the Facebook credentials but "An error occurred Invalid name/password." I'm able to log in to Facebook with the same credentials.

I can click on Spotify and play my playlists but this green login screen stays up.

If I close this login screen it shuts down Spotify.

Thanks

Re: spotifuggle Customer Support

Joe — Thu, 30 Jan 2014 23:42:19 GMT

Hey @TechPorVida What device is this happening on?

Re: Spotify Customer Support

user-removed — Sat, 08 Oct 2016 16:51:51 GMT

Hi i want to delete a user on my spotify but i dont know how to do that. Can i get some helt from you.

Best regard from Emil Rojahn

Re: Spotify Customer Support

user-removed — Sat, 08 Oct 2016 17:00:32 GMT

Hi, my name is Emil Rojahn i have spotify premium. I have given my pasword to another person and i want you to delete this person from my spotify so i can use it alone.