topic Device Password E-mail Error Message in Archived content

Device Password E-mail Error Message

JamesAtwood1983 — Sun, 02 Dec 2012 20:18:15 GMT

I'm a new user of spotify and have signed up for the spotify premium trial. However whenever i try to send an email to set a device password i keep on getting the same error message "there was a problem sending your e-mail, please try again later."

is this normal and how do i get rid of it so I can get the e-mail to set a device password?????

Re: Device Password E-mail Error Message

miiaus1 — Sun, 02 Dec 2012 20:33:35 GMT

Hello,

I have the same Problem.

But I have red in other postings, that this is a Server error and it will be fixed soon.

Sincerely

miiaus1

Re: Device Password E-mail Error Message

meahtenoha — Mon, 03 Dec 2012 10:29:07 GMT

Hi there - Yep, @Miiaus1 is right, we're aware of this issue. Please check out Richard's post here:

http://community.spotify.com/t5/Spotify-Announcements/Password-Reset-Device-Password-issue-1-12/td-p/214014

For the time being you can get in touch via the contact form. We can help reset your password via that email thread.