topic Re: cant login to premium account. PLEASE HELP!! in Archived content

cant login to premium account. PLEASE HELP!!

logan420 — Thu, 06 Dec 2012 00:05:29 GMT

I have several email addresses for personal and business use, and I can't remember which one is linked to my spotify premium account. If I provide my billing information, can you provide the username and password for my premium account? I tried sending a message through contact us, and was directed here.

Thank you. Please respond asap, as I miss my music terribly.

Logan

Re: cant login to premium account. PLEASE HELP!!

meahtenoha — Thu, 06 Dec 2012 09:44:35 GMT

Hi logan420 - Sure, we can definitely help you log into your account. However I'm sure you don't want to share that private billing info here.

Just send us a message via the contact form. If you get an automated message just reply again.

Re: cant login to premium account. PLEASE HELP!!

logan420 — Thu, 06 Dec 2012 13:15:43 GMT

reply to the automated email, or submit another form?

Re: cant login to premium account. PLEASE HELP!!

Peter__ — Thu, 06 Dec 2012 13:19:31 GMT

@logan420 wrote:
reply to the automated email, or submit another form?

Just reply to the automated email you receive 😉

Peter

Re: cant login to premium account. PLEASE HELP!!

logan420 — Thu, 06 Dec 2012 22:22:44 GMT

so i responded to the email, and still nothing. please help!! can i private message someone my info and get help that way?

Re: cant login to premium account. PLEASE HELP!!

Peter__ — Thu, 06 Dec 2012 22:28:26 GMT

Unfortunately, all payment queries have to go though the payments team using the contact form.

If you don't hear back within 48 hours from your reply, just post your case number here and I will see if I can get a member of the community staff to chase it up for you.

Peter

Re: cant login to premium account. PLEASE HELP!!

logan420 — Thu, 06 Dec 2012 22:33:52 GMT

case #00421891

Re: cant login to premium account. PLEASE HELP!!

David — Fri, 07 Dec 2012 08:17:31 GMT

An advisor should have replied now. Take a look!