topic Re: "This track is not available. Why? I do have premium account. in Archived content

"This track is not available. Why? I do have premium account.

jema — Sun, 09 Dec 2012 15:07:02 GMT

From one day to another, many of the songs on my latest playbill disappeared on my mobile. When I log on to spotify on my computer the songs are grey and when I try the play them Spotify says "This track is not available. If you have the file on your computer you can import it."

I do have a premium account so what can be the problem?

Re: "This track is not available. Why? I do have premium account.

Peter__ — Sun, 09 Dec 2012 16:46:59 GMT

Hey! Welcome to the community 🙂

There is an FAQ here which explains the reasons why this might happen.

Peter

Re: "This track is not available. Why? I do have premium account.

jema — Sun, 09 Dec 2012 17:07:56 GMT

Thanks! But I can find, play and add the songs to my playlist again on my iphone but not at my computer.

Re: "This track is not available. Why? I do have premium account.

Peter__ — Sun, 09 Dec 2012 17:08:58 GMT

Hmm that is strange!

Do you have them synced as offline tracks on your iPhone?

Peter

Re: "This track is not available. Why? I do have premium account.

Emil889r — Tue, 15 Sep 2015 15:39:46 GMT

I have the exact same problem! I really hope someone can help - it´s driving me crazy!

Re: "This track is not available. Why? I do have premium account.

alexpp87 — Wed, 03 Feb 2016 09:51:03 GMT

Me too.... I can play all songs and playlists on my phone or web, but can't play anything on my computer. All I get is the message : This track in not avaliable. If you have the file on your computer you can import it. And all this happened after I updated Spotify on my PC.

Re: "This track is not available. Why? I do have premium account.

dimodimov — Mon, 08 Feb 2016 13:06:21 GMT

Hey SPOTIFY, sit down and fix that, it's very annoing, we need to use Google play music now...?!

Re: "This track is not available. Why? I do have premium account.

halt224 — Mon, 08 Feb 2016 22:05:49 GMT

Same here. Everything works fine on ipod but on my pc nothing

Re: "This track is not available. Why? I do have premium account.

alexpp87 — Tue, 09 Feb 2016 08:09:30 GMT

Yesterday, spotify started playing songs on the PC. I don't know how , but it just did. Today I get the same error : This track is not avaliable. If you have the file on your computer you can import it... This is so so so annoying ! Why did I pay for premium account ? Please fix this. As you can see I'm not the only one with this problem.

- Reinstall doesn't telp.

- All this happened after I updated spotify about 6 days ago. I updated spotify on my PC at work and it stopped playing. Spofity at home PC works just fine , but it's not updated. So I thing it may have something to do with the last update....

Re: "This track is not available. Why? I do have premium account.

Grifflez — Tue, 09 Feb 2016 15:28:49 GMT

Same thing here. I just updated it, and I have tried reinstalling to no avail. Web and phone player work just fine but I get the same message on my desktop pc with songs that are definitely available: "Down in the DM" for example. Currently running Windows 7 professional and I have an HP ProBook with an i5

Re: "This track is not available. Why? I do have premium account.

alexpp87 — Thu, 11 Feb 2016 07:40:29 GMT

Hello again. I tried to downgrade the version of Spotify and it seems to fix the problem. I went to http://www.filehorse.com/download-spotify/24196/ and downloaded the previous version which is 1.0.20.101.

So I think the problem was in the last update which is 1.0.21.143. So uninstall it and then install version 1.0.20.101. I hope this will help you as well.

Re: "This track is not available. Why? I do have premium account.

lleo111 — Thu, 11 Feb 2016 13:26:18 GMT

I have the same issue, anyone know if they will fix it?

Re: "This track is not available. Why? I do have premium account.

halt224 — Thu, 11 Feb 2016 14:50:14 GMT

im just using spotify in browser until they fix it.

Re: "This track is not available. Why? I do have premium account.

JeffKang — Sun, 14 Feb 2016 04:29:29 GMT

>The track is not available. If you have the file on your computer, you can import it

I uninstalled Spotify with Revo Uninstaller, and reinstalled, but it still didn’t work.

I wonder if this has anything to do with the Spotify premium that I tested recently.

Thanks for the web player suggestion; I’ll use that for now.

Re: "This track is not available. Why? I do have premium account.

kalleomanic — Wed, 17 Feb 2016 09:13:01 GMT

I had the same issue with the desktop app. It resolved itself when I changed the following setting: Edit>Preferences>Show advanced settings>Allow Spotify to be opened from the web (off).

All tracks are available in the app now, but if i play a track from the browser it still opens in the app.

Re: "This track is not available. Why? I do have premium account.

alexpp87 — Wed, 17 Feb 2016 11:27:32 GMT

I think Spofity team has fixed the problem. Everything is back to normal by me. I can play all the songs and I'm having the last update.

Re: "This track is not available. Why? I do have premium account.

noelhk — Thu, 18 Feb 2016 21:00:32 GMT

I'm still having the same issue, even with the latest version of Spotify (1.0.23.90.g42187855)

Re: "This track is not available. Why? I do have premium account.

TheNonWu — Tue, 23 Feb 2016 21:36:34 GMT

I am still enountering this exact problem. It is not fixed yet and I'd like it fixed a.s.a.p. I'm not paying for Premium just to have it sit there doing nothing SPOTIFY!

Re: "This track is not available. Why? I do have premium account.

JeffKang — Wed, 24 Feb 2016 23:13:45 GMT

The problem went away, then came back.

I'll go back to https://play.spotify.com/radio.

Re: "This track is not available. Why? I do have premium account.

Breannahcl — Fri, 26 Feb 2016 13:53:15 GMT

This helped !!! yay thank for saving my music haha

-Breannah