topic Upgrade account issues in Archived content

Upgrade account issues

rasterizethis — Tue, 11 Dec 2012 15:07:01 GMT

Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using spotify free. I sent a message to your Customer Support team. here are my details

Username: [Snip - Email address - Mod]

Upgraded account via webpage on my Nexus 7 Device

I upgraded on December 10th

I payed using my paypal account.

Paypal transaction ID 5G3827174Y911394D

please fix this for me i dont know what happened and would like to start using your service.

Re: Upgrade account issues

Sam — Tue, 11 Dec 2012 15:06:35 GMT

Hi there,

Welcome to the Community! It's really best if you contact customer support here, they'll be able to fix it for you.

I've also removed the email address from your post, just in case.

Re: Upgrade account issues

rasterizethis — Tue, 11 Dec 2012 15:08:31 GMT

Thank you sam i have done this prior to posting..what is the turnaround time for requests?

Re: Upgrade account issues

Sam — Tue, 11 Dec 2012 15:20:27 GMT

We aim to get back to you within 24 hours, so you should see something shortly.