topic Need Moderator Help: Disconnect from Facebook in Archived content

Need Moderator Help: Disconnect from Facebook

oldblue910 — Fri, 14 Dec 2012 03:40:37 GMT

Hello -

I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was created after the integration period so I'm not able to do it myself.

Thanks!

Re: Need Moderator Help: Disconnect from Facebook

Stupify — Fri, 14 Dec 2012 03:42:39 GMT

Then you can't disconnect it. Not even an employee can do it for you.

You must make a new account without Facebook, head to the sign up page to do so.

Re: Need Moderator Help: Disconnect from Facebook

oldblue910 — Fri, 14 Dec 2012 03:44:25 GMT

Freakin' great. I'm a premium subscriber so I guess that means I have to cancel my premium subscription and then re-enable it on the new account. Ugh. This is why you don't require Facebook accounts to log into services.

Re: Need Moderator Help: Disconnect from Facebook

Peter__ — Fri, 14 Dec 2012 12:23:14 GMT

If you get in touch with the customer services team using the online contact form they will be able to assist you in moving over to a new non-Facebook account.

Peter