topic Re: Issues with timelimit. in Archived content

Issues with timelimit.

RäkArwid — Fri, 14 Dec 2012 18:37:19 GMT

I saw this problem on other parts of the forum, but no one really was like mine.

I've had spotify for nearly 3-4 years now, i can only listen to spotify about 2 hours a week which i find pretty odd.

My sister got spotify about a month before me, then she showed me what it was and how to get it.

Now i have this odd timelimit which she doesen't have, so i'm assuming it's not caused by the 6+ month listening thing.

I'm not from the US so the free listening does not apply to me.

Thanks in advance.

Re: Issues with timelimit.

Peter__ — Fri, 14 Dec 2012 18:47:20 GMT

Does your sister pay for a subscription?

Free accounts normally automatically have time limits added to them after 6 months. Free restrictions are fully detailed here.

Peter

Re: Issues with timelimit.

RäkArwid — Sat, 15 Dec 2012 19:47:09 GMT

No, neither of us have premium or unlimited at the moment, i have under several occasions purchased unlimited, but not for the past month. My sister has never purchased Premium or Unlimited.

Re: Issues with timelimit.

Peter__ — Sat, 15 Dec 2012 22:06:24 GMT

I would suggest you get in touch with the customer services team using the online contact form in that case and one of their lovely agents will be able to investigate this further for you.

Peter

Re: Issues with timelimit.

Sam — Mon, 17 Dec 2012 09:32:26 GMT

RäkArwid - Welcome to the Community. As you have a free account that's older than 6 months old, you will experience these time limits. 10 hours a month, in fact, split into 2.5 hours a week.

If your sister has a free account which is older than 6 months, she'll get the restriction too (unless she's in the US).