topic Re: E-Card doesn't work in Archived content

E-Card doesn't work

juliusedling — Tue, 18 Dec 2012 17:02:11 GMT

Hi Guys,

I hope some german supporters can help me:

Abo-Status

Du hast ein Abonnement für . Das Abonnement wird am 2013-01-02 automatisch auf Spotify Premium umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst.

What subscribtion is it? I did not order any? There is just a "." .....?!?!?

secondly:

When I try to use my new e-card code:

"Dieser Code kann nicht eingelöst werden, da er dir ein anderes Produkt als dein jetziges geben würde. Um diesen Code einzulösen, musst du entweder dein Konto auf denselben Produkttyp wie den Code upgraden oder dein jetziges Abonnement kündigen und den Code einlösen, wenn dein Abo ausgelaufen ist."

WTF? I don't get it... pls help me. My acc is a free one because I forgot to buy a new card in time. befor I used codes i used "SofortÜberweisung" but I canceld the payment. But my acc still seems to be set on the "SofortÜberweisung" setting!

My first e-card was accepted at once...

When I want to stop / delete my subscription it simply doesn't work....

Someone an idea?

Re: E-Card doesn't work

meahtenoha — Tue, 18 Dec 2012 17:56:18 GMT

Hi juliusedling - Welcome to the Community!

So your case is quite a unique one. Not a problem though. I'll drop you an email in just a second--keep an eye on your inbox please.

Re: E-Card doesn't work

user-removed — Sun, 13 Jan 2013 06:20:40 GMT

Same Problem for me! Could you please help me as well? 😕

Re: E-Card doesn't work

MattSuda — Mon, 14 Jan 2013 01:38:00 GMT

GHeister, are you still having problems redeeming your ecard?

Re: E-Card doesn't work

user-removed — Mon, 14 Jan 2013 02:08:26 GMT

Yes, there still appears the text:

I can't even upgrade my account on the usual way. The headline of the program shows "Spotify Free", but even though I canceled my further unlimited-subscription Spotify still wants to upgrade me back to unlimited. It is very confusing!

Re: E-Card doesn't work

user-removed — Mon, 14 Jan 2013 02:15:08 GMT

Re: E-Card doesn't work

user-removed — Mon, 14 Jan 2013 02:14:41 GMT

My status is:

"Du hast ein Abonnement für . Das Abonnement wird am 2013-01-30 automatisch auf Spotify Unlimited umgestellt und dir werden 4,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst."

Furthermore Spotify officially took 0,00€ from my bank account and it is not possible to remove my payment method "sofortüberweisung", but I can add another (e.g. pay pal) and remove it instantly.

Re: E-Card doesn't work

MattSuda — Mon, 14 Jan 2013 02:17:39 GMT

I have asked Spotify to take a look at your post to see if they can fix it for you.

So sit tight for now...

Re: E-Card doesn't work

Sam — Mon, 14 Jan 2013 09:00:52 GMT

GHeister - If you could contact customer support, we'll be able to look into it for you.

Re: E-Card doesn't work

lanco — Wed, 05 Mar 2014 16:07:51 GMT

hallo ich habe eine auflade nummer von der tankstelle (esso) gekauft (10euro) und der code geht nicht da steht imma''Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren <a href="/help/">Hilfebereich</a>''

sprich code umsonst gekauft -.- oda weiss jmd weiter habe alles richtig geschrieben

mfg

Re: E-Card doesn't work

Jamie — Wed, 05 Mar 2014 16:25:19 GMT

Could you try redeeming the code for a second time using an alternate browser and let us know if this makes any difference? Thanks.

Re: E-Card doesn't work

Bauschi1992 — Wed, 05 Mar 2014 16:36:37 GMT

Hey,

I have the same problem like juliusedling i hope some german supporters can help me

Re: E-Card doesn't work

ChristianMarx — Thu, 12 Feb 2015 14:49:41 GMT

I have the same problem like Lanco

i bought a e card (10euro) and i cant use it to upgrade my account

i did try an alternate browser and id didnt work either

mfg Christian Marx

Re: E-Card doesn't work

MattSuda — Thu, 12 Feb 2015 17:37:24 GMT

@ChristianMarx

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.