topic Re: Payment Failure in Archived content

Payment Failure

The_Unofficial — Wed, 19 Dec 2012 07:57:21 GMT

Hello,

Since December of last year, I have been using and paying for Spotify Premium. However, as of this month, my subscription has been downgraded to free, and payment continues to fail. I have tried multiple browsers, PayPal and visa methods, restarting my subscription, all to no avail. I have not made and changes to my bank account , and all other transactions have completed flawlessly. I have also sent in multiple support tickets with no human response. Please help.

Thanks,
The_Unofficial

Re: Payment Failure

meahtenoha — Wed, 19 Dec 2012 08:58:34 GMT

Hi The_Unofficial - I've just had a look and all your tickets were sent in just this morning.

We do our best to try and respond within 24 hours. Please hold tight, someone will be in touch shortly.

Payment Failure

0468884777 — Wed, 19 Dec 2012 09:11:16 GMT

Somehow my spotify has been switched off? i always listen music from mobile, with premium. Now its not working? last payment from my credit was 16.11, how come you havent charged me in december? i have been over a year your big fan and everything has worked perfectly.. i wish i can hear from you soon as possible. I cant live without premium :))

Tiia from Finland )

Re: Payment Failure

meahtenoha — Wed, 19 Dec 2012 09:15:43 GMT

Hi 0468884777 - If you find you're suddenly on our free service, the first place to look is your subscription page.

For now please make sure your credit card still meet all of these requirements: Spotify payment FAQ

Re: Payment Failure

The_Unofficial — Wed, 19 Dec 2012 10:53:30 GMT

Re: Payment Failure

The_Unofficial — Wed, 19 Dec 2012 10:54:44 GMT

Huh. Weird. I sent one in on the 14th. PH well. I have tried that solution, but it did not work.