topic Re: Payment question in Archived content

Payment question

ProTraX — Sun, 23 Dec 2012 12:29:43 GMT

Hello.

Im thinking about to buy a premium account.

I want to pay with my german bank account, so Spotify take the money every month from my bank account.

Is that possible?

Re: Payment question

Peter__ — Sun, 23 Dec 2012 13:13:33 GMT

Hey! Welcome to the community 🙂

Spotify recurring subscriptions are normally paid through a credit or debit card. It might be possible to pay directly from your bank account using PayPal (or another service, not sure what is available in Germany). I would suggest you have a read at the Payment FAQ.

Peter

Re: Payment question

ProTraX — Sun, 23 Dec 2012 13:21:47 GMT

Hello.

Thanks for the fast reply.

I read this site already and couldnt find any informations about this.

I have an active Paypal account.

If Paypal could take the money from my Bank account directly, that would be very good and helpful. So i dont have to send money to Paypal every month. Any informations about this?

Re: Payment question

Peter__ — Sun, 23 Dec 2012 14:17:04 GMT

As far as I am aware, if you have your bank account connected to PayPal and you subscribe, if you PayPal balance is 0 it will just take the money from your bank account. PayPal using a bank account and not a credit card can be a bit tempermental, so it may/may not work.

Peter

Re: Payment question

ProTraX — Sun, 23 Dec 2012 14:23:39 GMT

Okay thanks!

I'll contact the Paypal support

Another question.

Can i choose the day when they take the money every month?

regards

Re: Payment question

ProTraX — Wed, 26 Dec 2012 10:38:52 GMT

Push.

Still want to know if i can choose the monthly day when they take the money.

Re: Payment question

Marco — Wed, 26 Dec 2012 12:16:20 GMT

I don't think so. Money is always taken on the day you started the premium account.

Example: You've started on 26.12. -> 26.01 -> 26.02 -> 26.03 etc.

So only way you can actually "decide" which day you have to pay is to start on that day.

You can also read about it here.

Re: Payment question

Peter__ — Wed, 26 Dec 2012 12:29:54 GMT

As far as I am aware, they will bill you on whichever day of the month you subscribe on, there is no way to change it once you have subscribed.

Peter

Re: Payment question

ProTraX — Wed, 26 Dec 2012 12:37:29 GMT

Thanks guys! That helped me alot.

Thread can be closed 🙂

Regards

Re: No Contact Phone Number

Mshea — Sun, 28 Jul 2013 00:10:19 GMT

Sooo after a long and exhausting search...spotify does not have a contact phone #. I ended up just reporting the "unauthorized payment" to my bank and they reimbursed immediately. I have yet to hear any response to my "contact form" from spotify.....

good luck! and hopefully spotify will wake up and see that they are extremely unreachable to people that spend their money for their product

: )