topic Re: Wrong email on Christmas gift card. in Archived content

Wrong email on Christmas gift card.

Bonetown — Tue, 25 Dec 2012 16:50:02 GMT

Hi bought a 12 month premium subscription for my son but put the wrong, not functional, recipient email address in the field. How will I get this working now.

Re: Wrong email on Christmas gift card.

Peter__ — Tue, 25 Dec 2012 17:36:54 GMT

You should get an email to the email address registered to the account you purchased the ecard from which should contain the details needed to redeem the subscription.

Peter

Re: Wrong email on Christmas gift card.

plinytheeldest — Fri, 02 May 2014 22:42:02 GMT

The explanation above of what to do is simple, but does not fully outline what will happen.

Let's say you wanted to make sure the person you were buying the gift for got the email you composed as part of the purchase process. This solution does not seem to address that problem.

Additionally, it's not clear what happens when the premium code is redeeming BY THE PURCHASER. Now it appears that I have in fact credited my OWN account with Spotify premium. This clearly was a mistake on my part, but could have been prevented by more explicit instructions.

Better advice would have been to cancel the purchase immediately and start a new purchase with the correct email address for the recipient. Now I've redeemed this, how do I get it to the other person? Looks like I just bought myself 6 months of Spotify...

Re: Wrong email on Christmas gift card.

Peter__ — Sat, 03 May 2014 10:31:48 GMT

@plinytheeldest - If you get in touch with the customer services team directly using the online contact form they can make sure the premium reaches the correct person. 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.