topic Re: Purchase in Archived content

Purchase

BobGreenwell — Tue, 25 Dec 2012 19:09:17 GMT

I am a Spotify Unlimited subscriber and I too am getting :-

" We are currently not supporting new download purchases on Spotify "

.......every time I try to buy anything

What is going on ..? When will it be restored ?

Bob

Re: Purchase

Peter__ — Tue, 25 Dec 2012 19:17:58 GMT

Have a read at the FAQ it links you to.

Currently, I am not aware of anymore information about if the download store will return or not.

Peter

Re: Purchase

piaholg — Thu, 27 Dec 2012 20:18:10 GMT

I have exactly the same problem and it´s very annoying that there is no more information than that anywhere

Re: Purchase

CryptIDMe — Sat, 29 Dec 2012 02:47:03 GMT

I'm affraid Spotify has stopped this service alltogether.

So now it's basically finding another source for downloads!

http://community.spotify.com/t5/Desktop-Windows/Purchasing-MUsic/m-p/228168/highlight/false#M20182

Re: Purchase

Peter__ — Sat, 29 Dec 2012 12:10:40 GMT

That is not what that post says exactly, as I don't work for Spotify I can't give you an official answer however until we know if the downloads store will be returning or not for sure, all I can suggest is you find an alternative source for downloads.

Peter

Re: Purchase

CryptIDMe — Sat, 29 Dec 2012 14:16:58 GMT

Maybe not entirely acurate of me (sorry!), but reading between the lines the old cleche still aplies: "where there is smoke, there is fire": The all sudden stop, and not comming up with any explanation at all to _paying_ custommers for more than a week is suspect to me.

All alternatives don't have buy-download options, and streaming is not working for me. And I refuse to download illegaly.

Still paying my Premium-fee though hoping for some clarity from Spotify. Bummer!

Re: Purchase

Peter__ — Sat, 29 Dec 2012 14:59:01 GMT

If the reply posted in this post is true then it looks like the Spotify downloads store will not be returning.

Also, what issues are you having with streaming?

Peter

Re: Purchase

CryptIDMe — Sat, 29 Dec 2012 22:56:01 GMT

In that definitive case I will stop my Premium membership and turn to grooveshark.com to explore for music and purchase music the conventional way.(By the way: Grooveshark is free and has a much more complete selection of music compared to Spotify. Pitty it also only allows streaming and not downloading ).

Streaming doesn't work for me (except for exploratory purposes) because, consequential to not owning music in a physical form (e.g. mp3-format):
1. I will not be able to play music on the media I chose appropriate and deem comfortable.
2. I will not be able to own my music, for which I've _payed for_, the same way I can any other product. I still will be paying, but

knowing I will be at the mercy of availability and terms onesidedly dictated and changed by providing companies. (Worst case scenario: iTunes)
3. I will have to hope for a sufficient and unchanging selection of available streamable music at the hand of the providing company.

Leaving me subject to every uncosiderate whim of such a hosting company to diminish or cut off access and quality at any time. (Yes, I get attached to music!)
4. I will have to be online all the time, which, enroute, is not allways possible.
5. It will drain my cellular's battery continuously, when I prefer to use my much smaller, handyer, and longer lastingly AAA-battery powered 32Gb mp3-player.

I can't buy music - disgruntled user

cantbuymusic — Sun, 17 Feb 2013 14:07:20 GMT

Unless I missed it, I wasn't informed that I would suddenly not be able to buy music and Spotify aren't really giving a straight answer as to why the big change. it's just a matter of fact thing, which is leaving me puzzled and annoyed I can't buy music... can you?

Here's my latest response from Spotify:

We recently updated Spotify to further simplify the service and pave the way for new features announced at the end of last year. In-app purchases aren't part of this update but we're not ruling out their return. If you have some remaining credits you will be able to use them, but not buy any more I'm afraid...

FROM SPOTIFY

Hello there again,

Thank you for getting back in touch with this information.

Ahhh I see, Sorry for the oversight.

If this is the case it will be that we no longer support purchasing tracks, If you have existing credits we will take a look at this for you.

If you are just clicking to buy with e registered card it will not be something you can do at this time as it is being discontinued moving forward.

I hope this is ok for you, but if you have any other problems or questions please let me know.

Best wishes.

[NAME]

Spotify Customer Services
Cambridge

This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
ref:_00DD0pxIW._500D0MSvv4:ref

ME@gmail.com>

3 Feb

to spotify

so, how do I buy music?

Have I missed some communications from you about it? I'm still not clear on how I can buy music?

Spotify Support via laszlazs3a9xce.d-pxiwmay.d.bnc.salesforce.com

4 Feb (13 days ago)

to me

Hi [NAME],

Thanks for your message. We recently updated Spotify to further simplify the service and pave the way for new features announced at the end of last year. In-app purchases aren't part of this update but we're not ruling out their return. If you have some remaining credits you will be able to use them, but not buy any more I'm afraid.

I hope this explains things. If there's anything else we can help with please let us know.

Best Regards

[NAME]

Spotify Customer Service
Cambridge, UK

ME@gmail.com>

13:37 (22 minutes ago)

to Spotify

hi there,

sorry, but this is totally confusing and not clear at all.

can you be clear about what's going on? am I able to buy music on Spotify yes or no? because I can't seem to buy albums, tracks or anything at all.

Please give me a straight answer?!

Re: I can't buy music - disgruntled user

Peter__ — Sun, 17 Feb 2013 20:34:19 GMT

Hey! Welcome to the community 🙂

Unfortunately, I don't think any more detail was given out about why the downloads store was removed. Click the link in my signature to go to my ideas topic to bring it back 😉

As it says in the email, I think this was probably done in Spotify's attempts to streamline the service and to focus more on streaming which is their main revenue source.

Peter

Re: I can't buy music - disgruntled user

CryptIDMe — Mon, 18 Feb 2013 11:30:20 GMT

Spotify Support via laszlazs3a9xce.d-pxiwmay.d.bnc.salesforce.com

4 Feb (13 days ago)

to me

Hi [NAME], Thanks for your message. We recently updated Spotify to further simplify the service and pave the way for new features announced at the end of last year. In-app purchases aren't part of this update but we're not ruling out their return. If you have some remaining credits you will be able to use them, but not buy any more I'm afraid. I hope this explains things. If there's anything else we can help with please let us know. Best Regards

@cantbuymusic wrote:

Unless I missed it, I wasn't informed that I would suddenly not be able to buy music and Spotify aren't really giving a straight answer as to why the big change. it's just a matter of fact thing, which is leaving me puzzled and annoyed I can't buy music... can you?

Here's my latest response from Spotify:

We recently updated Spotify to further simplify the service and pave the way for new features announced at the end of last year. In-app purchases aren't part of this update but we're not ruling out their return. If you have some remaining credits you will be able to use them, but not buy any more I'm afraid...

FROM SPOTIFY

Hello there again,

Thank you for getting back in touch with this information.

Ahhh I see, Sorry for the oversight.

If this is the case it will be that we no longer support purchasing tracks, If you have existing credits we will take a look at this for you.

If you are just clicking to buy with e registered card it will not be something you can do at this time as it is being discontinued moving forward.

I hope this is ok for you, but if you have any other problems or questions please let me know.

Best wishes.

[NAME]

Spotify Customer Services
Cambridge

This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
ref:_00DD0pxIW._500D0MSvv4:ref

ME@Gmail.com>

3 Feb

to spotify

so, how do I buy music?

Have I missed some communications from you about it? I'm still not clear on how I can buy music?

Spotify Support via laszlazs3a9xce.d-pxiwmay.d.bnc.salesforce.com

4 Feb (13 days ago)

to me

Hi [NAME],

Thanks for your message. We recently updated Spotify to further simplify the service and pave the way for new features announced at the end of last year. In-app purchases aren't part of this update but we're not ruling out their return. If you have some remaining credits you will be able to use them, but not buy any more I'm afraid.

I hope this explains things. If there's anything else we can help with please let us know.

Best Regards

[NAME]

Spotify Customer Service
Cambridge, UK

ME@Gmail.com>

13:37 (22 minutes ago)

to Spotify

hi there,

sorry, but this is totally confusing and not clear at all.

can you be clear about what's going on? am I able to buy music on Spotify yes or no? because I can't seem to buy albums, tracks or anything at all.

Please give me a straight answer?!

"Dear" Spotify,

Well, since you obviously disregard the needs of the public, having only your interest in mind and say it's all-right, I would suggest the public to go elsewhere. Something I would recomend to my fellow public:

- grooveshark.com for streaming: Bigger collection of streamable music.Excelent quality sound.

- 7digital.com for purchasing music.

Bye Spotify!

Re: I can't buy music - disgruntled user

Peter__ — Mon, 18 Feb 2013 11:27:38 GMT

Grooveshark is not a good choice, not if you care about legal content and artists being paid for track listens. They are or have been literally sued by everyone for copyright infringement in the past. Just have a look at wikipedia.

Peter

Re: I can't buy music - disgruntled user

CryptIDMe — Mon, 18 Feb 2013 11:32:44 GMT

Was Spotify doing such a good job on that? [HAve a look on Wikipedia]

Re: I can't buy music - disgruntled user

Peter__ — Mon, 18 Feb 2013 11:35:21 GMT

In what way do you mean exactly?

Peter

Re: I can't buy music - disgruntled user

CryptIDMe — Mon, 18 Feb 2013 11:44:28 GMT

"Spotify has been accused of failing to compensate artists fairly"

Re: I can't buy music - disgruntled user

Peter__ — Mon, 18 Feb 2013 11:46:51 GMT

@CryptIDMe wrote:

"Spotify has been accused of failing to compensate artists fairly"

There is a difference between being accused of failing to compensate fairly and either:

a) Not paying artists at all.

b) Using copyright material without permission and then being sued for it.

That is what I was trying to outline in my original post.

Peter

Re: I can't buy music - disgruntled user

CryptIDMe — Mon, 18 Feb 2013 12:02:56 GMT

let's say you're right (even though I am convinced Spotify is not kosher either): the bottomline is still that, in all this everlasting, ongoing, petty bickering between artists, music companies and music distributors, the public is not being served and pays a big price for it , and no party asumes responsability for what the public has to suffer for due to this. Outrageous!