topic Re: Offline Playlist not Working in Archived content

Offline Playlist not Working

Beansy — Thu, 27 Dec 2012 06:59:27 GMT

HELP!!

Signed up for Premium yesterday as I am providing music for a wedding in the countryside today where no wifi-3g available. Offline mode works fine on laptop but on samsung tablet tells me license expired, go online to renew.

I am connected to wifi, have logged out and in and have also reinstalled spotify.

this is really urgent as the wedding is in 8 hours

Thanks

Re: Offline Playlist not Working

mrtorlind — Thu, 27 Dec 2012 09:37:18 GMT

Hi, went from Premium to free member in 2 seconds...but I´m a premium user (altleast i pay for it)

WHERE THE **bleep** IS THE SUPPORT!!!!!!!!!!!!!!!!!!?????????????????????????????????????????

Re: Offline Playlist not Working

meahtenoha — Thu, 27 Dec 2012 09:52:04 GMT

Beansy - I can confirm that upgrade has gone through for you. Have you tried signing out and signing back in?

mrtorlind - What's happened is your last payment for December wasn't able to go through.

If you want to subscribe again please head over to your subscription page and enter new payment details.

Re: Offline Playlist not Working

mrtorlind — Thu, 27 Dec 2012 10:03:55 GMT

Hi, logged in and out "everywhere" ...still doesnt work!

Re: Offline Playlist not Working

Peter__ — Thu, 27 Dec 2012 19:05:33 GMT

@mrtorlind wrote:

Hi, logged in and out "everywhere" ...still doesnt work!

Does your subscription status on your online overview say that your premium subscription is active?

Peter

Re: Offline Playlist not Working

mrtorlind — Fri, 28 Dec 2012 08:05:53 GMT

Hi, ....my apologies...bank changed card from MC to VISA and this wasnt updated. I now changed card details, but how long must i wait until Im a premium again?

Re: Offline Playlist not Working

meahtenoha — Fri, 28 Dec 2012 08:35:07 GMT

In order to get back on Premium you need to resubscribe.

Head over to your subscription page and upgrade to Premium again. That way our system knows it's OK to try for another payment.