Gift Card Screw Up

jskiba — Fri, 28 Dec 2012 06:31:16 GMT

I bought a gift card for my daughter and the email receipt had a link that said "Click here to redeem code". Since I didn't see a code on the receipt I thought I had to click the link to GET the code. Unfortunately, clicking the link applied the code to MY ACCOUNT. I already have spotify premium so this is a waste of $30.

On top of all the inconvenience, the only way to contact SPotify is through an online form that (in my experience) takes at least 3 days to get a reply.

I feel like cancelling all 3 premium accounts that I currently pay for.

In the meantime, my daughter can't use spotify on her new iPad that she got for Christmas. Sure would be nice if Spotify would just send me a receipt and send the damned link to the person getting the gift like I expected them to do

Re: Gift Card Screw Up

meahtenoha — Fri, 28 Dec 2012 06:35:20 GMT

Hi jskiba - We can certainly help sort this out. However it will have to be via the contact form for security purposes. Our goal is to try to reach everyone within 24 hours.

There should have been a place to put the recepient's email address when you made that purchase. Did you fill in your daughter's email address?

topic Gift Card Screw Up in Archived content

Gift Card Screw Up

Re: Gift Card Screw Up