topic Re: Gift Card Not Received - Urgent Help Needed in Archived content

Gift Card Not Received - Urgent Help Needed

Airben — Mon, 31 Dec 2012 11:54:01 GMT

Hello,

I offered a Spotify card to a friend on your website. She still hasn't received the email or any notification from you, while I have been billed! I have already sent an email to the support to find how to resend email. I do not want to give an ordinary code, I would like for her to discover the email from Spotify directly in her mailbox.

Is there a way to resend this email? Thank you in advance,

Thank you in advance,

Re: Gift Card Not Received - Urgent Help Needed

meahtenoha — Mon, 31 Dec 2012 11:59:03 GMT

Hi Airben - I'm sure we can look into this for you.

However we can only help via the contact form for payments queries. Someone will respond to your case shortly, keep an eye on your inbox (and spam).

Re: Gift Card Not Received - Urgent Help Needed

Airben — Mon, 31 Dec 2012 12:05:15 GMT

Thank you Meredith for the quick response.

As I said, I have already sent a message through your form.

I hope to receive a response within the next few hours...

Have a good day,

Re: Gift Card Not Received - Urgent Help Needed

dkoifman — Wed, 20 Aug 2014 14:44:35 GMT

same problem, please help!

Re: Gift Card Not Received - Urgent Help Needed

Peter__ — Thu, 21 Aug 2014 17:20:18 GMT

Get in touch as mentioned above and they support team will be able to lend a hand. 😉

Re: Gift Card Not Received - Urgent Help Needed

MRuaix — Wed, 10 Jun 2015 16:00:09 GMT

Exact same problem here.

Your customer service is bad as hell. After filling the support form I received an e-mail which basically said that I will find myself the solution in the community or FAQ section, with no compromise to receive a personal answer from the customer team when your are obviously having a technical issue which destroys (after paying) any intention to use the gift cards.

Re: Gift Card Not Received - Urgent Help Needed

atom1989 — Wed, 10 Jun 2015 16:02:30 GMT

Hey @MRuaix

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

Re: Gift Card Not Received - Urgent Help Needed

MRuaix — Wed, 10 Jun 2015 18:37:42 GMT

Replying to a noreply e-mail is kind of weird.

Still, there is no point to give a birthday gift-card 48h later. But most important, the money is no longer in my bank account and I have no product whatsoever.

So no other option than waiting that 48 h...

Re: Gift Card Not Received - Urgent Help Needed

mgohler — Fri, 05 Feb 2016 13:36:15 GMT

I'm in the same situation. I think that I paid for a gift card inadvertently using the Canadian site (I'm in the US). My credit card has been billed, but gift card has NOT been sent or a receipt issued. Have contacted customer support and i'm waiting for an answer...

Michel

Spotify Case # 04745213: Subscription - Other ref:_00DD0pxIW._5005717o0T2:ref