topic Re: How long time till support answer? in Archived content

How long time till support answer?

11238560 — Tue, 08 Jan 2013 16:32:30 GMT

The days before christmas, I sended in an issue regarding my account to support.

I was recommended to do this by one of the moderators of this community.

And still there is no answer, not even the smallest beep telling that they have recieved my mail.

So how long should I wait?

meahtenoha — Tue, 08 Jan 2013 16:35:00 GMT

Hi 11238560 - Looks like my colleague sent you a response on 24 December.

Please take a look in your spam filter as sometimes our message can get caught in there too.

11238560 — Tue, 08 Jan 2013 16:36:42 GMT

There is nothing there...

It is empty...

meahtenoha — Tue, 08 Jan 2013 16:40:51 GMT

I'll send that over again. Please note you wrote to us using the email account currently linked to your Spotify (st******@gmail.com).

11238560 — Tue, 08 Jan 2013 16:46:06 GMT

Aah, okey, I see what the problem is then.

That email account is deleted, and I told that in the supportmail, I cannot get in contact with that email again.

I said in the mail that I should be contacted on that login I´m writing this post from, wich is my facebook-login regarding r*****@gmail.com

So.................???

meahtenoha — Tue, 08 Jan 2013 16:54:46 GMT

Ok no worries, that email has been sent to your new address.

If any other users are running into this problem, please note you can select 'Would you like to contact us before creating a Spotify account?' from the contact form.

This allows you to write to use from any email, no matter which address your Spotify is registered with.