topic Re: Spotify Premium randomly started? in Archived content

Spotify Premium randomly started?

Shadowfish — Thu, 10 Jan 2013 15:04:01 GMT

I was looking through the spotify premium options (I was looking at unlimited) as my friend said there was an NUS discount. I clicked on get Premium to look at the options and thought it might ask me there when I had to enter my billing details, the website asked me to log-in again so I did, then BAM. I am suddenly charged 10 pounds and subscribed to the service? What the hell? Can I get my money back or what? This is ridiculous really, I was never aware that I was about to purchase spotify premium, at the top of the page there was a "3 stage" thing with little circles and I was on the first, the third one indicated it would be a reviewing stage.

Can I write to them or something? I don't want to pay 10 pounds a month for this service as I cannot afford it. I CANNOT believe the way the webstie has been set out, ridiculous seriously.

Regards,

Nik

Re: Spotify Premium randomly started?

Peter__ — Thu, 10 Jan 2013 15:30:41 GMT

Hey! Welcome to the community 🙂

You can get in touch with the customer services team using the online contact form.

If you wish to add your NUS card to your account, then you can do so by signing in and following the links from:

https://www.spotify.com/uk/nus/

Your discounted rate will take effect from your next payment.

Peter

Re: Spotify Premium randomly started?

Richard — Thu, 10 Jan 2013 15:36:36 GMT

You can get in touch with us, sure. Just fill out our contact form and we'll do what we can to sort this out.

Edit: Looks like Peter beat me to it (once again!)