topic Re: Premium bug? in Archived content

Premium bug?

zodd — Sat, 12 Jan 2013 19:29:07 GMT

im a premium user but my renewal have just didn t pass

when i try the renew it s not working

it s tell me there is a prob with my payment card!

Someone has the same ?

Re: Premium bug?

Peter__ — Sat, 12 Jan 2013 22:34:51 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at this FAQ and make sure that your card meets all the requirements.

Peter

Re: Premium bug?

zodd — Sat, 12 Jan 2013 23:19:47 GMT

I was working for the last yrd

i ve change nothing and it s a gold card

and it s not expire

never the less...we shouldn t have access cut for a premium members the day the card inquired a problem!

Re: Premium bug?

Peter__ — Sun, 13 Jan 2013 10:39:33 GMT

Have you tried to resubscribe using that card? If you are still having issues, then I would suggest you get in touch with the customer services team using the online contact form and they will be able to assist you further.

As for having your access cut, if your payment was declined, then it is only correct that you loose your premium access, you can't have something you haven't paid for can you?

Peter

Re: Premium bug?

zodd — Tue, 15 Jan 2013 15:23:45 GMT

Good news :

Premium acces is back!

Bad news

Resubscribe with the SAME card works! Thats mean it s a issues on spotify renewal services

Mais to online contact form gets no answer since saturday

Conclusion

I shouldn t suffer of a service cut!

I find spotify great but that kind of incident without any answer from support shouldn t happend

without any gesture of goodwill...you can lose a client

Next time i will probably consider switch to Deezer

For now everything works fine