topic Re: 13 credits missing in Archived content

13 credits missing

Raphaël — Mon, 14 Jan 2013 10:34:11 GMT

Hello,

This morning, a message in Spotify (Premium) show "13 credits expire in 5 days".

I try to buy a title, but this message appear (in french) : "unable to buy download for this moment" with a link "more info".

In the info page, a picture show a tip for buy a title (right-clic, ...) but this methode dont work. Same error message.

Now, the credits have disappeared...

What can I do ?

Thanks for your answer !

Re: 13 credits missing

Raphaël — Tue, 15 Jan 2013 11:26:30 GMT

OK, I'm starting to understand how Spotify:

there is no support, I can just pay and play music, but if I have a problem ... there is nobody to answer.

Am I wrong?

Re: 13 credits missing

Sam — Tue, 15 Jan 2013 11:44:24 GMT

Hi there,

We can't do anything here, I'm afraid. Too many security details are needed. If you could contact us here, we'll be able to look into it in more detail.