topic Autostart on subscription? in Archived content

Autostart on subscription?

vinstlott — Mon, 21 Jan 2013 09:10:09 GMT

I just discovered that i've been charged for a subscription that i haven't started. I'm using the free version and I'm happy with that. How on earth can a subscription just activate itself?!
Please help!

Sincerely
Hannah Käck

Re: Autostart on subscription?

meahtenoha — Mon, 21 Jan 2013 09:24:53 GMT

Hi vinstlott - Welcome to the Community!

The reason 'vinstlott' is on Premium is because you started the 30 day trial in November. When you started the trial, we state on our website that you need to cancel your trial before the 30 days are up in order to not start the monthly subscription.

Of course you can cancel that at any time via your subscription page.

Re: Autostart on subscription?

vinstlott — Mon, 21 Jan 2013 14:18:01 GMT

That is not correct, I have had spotify for years and have not started anything in november. I have had problems w my login (hacked emailaccount where I had the username/password) and havent even been able to use it for long periods of time.

Re: Autostart on subscription?

meahtenoha — Wed, 23 Jan 2013 07:23:33 GMT

Hi vonstlott - If you believe your account has been comprised you'll need to fill out the contact form.

We can't email via the forums as we need to confirm security details. Of course you don't want these posted publically.

If you receive an automated response please just reply again.