topic Re: Forgot about my payment in Archived content

Forgot about my payment

Jack_Martin — Mon, 21 Jan 2013 18:23:50 GMT

Hello everyone. Today I went onto my spotify account to cancel it thinking that my payment was tomorrow and realised it was today. i was wondering if I'd be able to get a refund because I didn't realise. I have sent in a question/query requesting a refund but for now I thought i'd check on here as well.

Thanks for the help in advanced.

Re: Forgot about my payment

Peter__ — Mon, 21 Jan 2013 18:31:27 GMT

Hey! Welcome to the community 🙂

If you have got in touch with the customer services team directly using the online contact form and they are the best people to assist you with this 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Forgot about my payment

Jack_Martin — Mon, 21 Jan 2013 19:22:51 GMT

hi, thank you for your reply. I got back a very quick response from the customer service department and because i contacted them so quickly they have refunded my payment.