Bank Account Mixup

EazyEEE — Wed, 23 Jan 2013 11:02:46 GMT

I switched my bank and have new accounts now. I canceled my sofort.com entry last year already, this is what their website says:

Betrag:

9,99 EUR pro Monat

Eingestellt am: 10.07.2012

Now something went wrong, my Premium Account is cancelled, this is what your mail says:

Your Spotify subscription has been paused due to a payment failure.
If your next payment on 2013-01-10 is successful, we will reactivate your subscription.
If you would like to reactivate your subscription immediately, simply cancel your Sofort standing order and set up a new subscription.

Problem is; I CANT cancel my Sofort standing order because 1) Sofort says there isn't one and 2) I can't login to my bank account via Sofort since it's no longer in existence. And I can't reactivate my subscription now and choose another payment method since your system needs me to end the subscription with Sofort first. Dilemma. Please help me out! Thanks.

Re: Bank Account Mixup

Sam — Wed, 23 Jan 2013 17:48:08 GMT

We can't sort anything out on the Community, I'm afraid. You'll need to contact our payments team, who will be able to help you further. Just head here.

topic Bank Account Mixup in Archived content

Bank Account Mixup

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Re: Bank Account Mixup