topic Re: Premium not working in Archived content

Premium not working

Guinadese — Fri, 24 Feb 2012 12:19:46 GMT

My credit card expired so my Premium payment failed. Sorted it out and the payment went through, however, I am not getting the Premium service on my Laptop. My Account details say I'm a Premium holder, I just don't get the service. My Ipad seems ok though. Very strange.

Tried reinstalling with no luck.

Re: Premium not working

FilipEkstrand — Mon, 27 Aug 2012 18:46:38 GMT

Exactly the same problem here...

Re: Premium not working

kennystorholt — Mon, 27 Aug 2012 18:49:48 GMT

Same here!

Re: Premium not working

maxplanstedt — Mon, 27 Aug 2012 18:52:29 GMT

same here

Re: Premium not working

Pinklilly86 — Mon, 27 Aug 2012 19:08:31 GMT

Ditto, only i'm a new premium customer and I want to try the free trial.

Re: Premium not working

TML_Winston — Mon, 27 Aug 2012 19:13:07 GMT

I am same here. Cept I get no ads on Mobile but PC is stupid with the Ads, which is why I am on the premium account.

Its this or Pandora and something has to justify the 80 dollars more a year cost.

Re: Premium not working

FilipEkstrand — Mon, 27 Aug 2012 19:15:18 GMT

I wont get premium AT all, neither on my Iphone or my PC.. But it says here on the site that i got Spotify Premium Subscripton

Re: Premium not working

maxplanstedt — Mon, 27 Aug 2012 19:22:23 GMT

filip ur problem match mine exactly, getting really pissed off over here

Re: Premium not working

ThELiZ — Mon, 27 Aug 2012 19:24:04 GMT

Same here. Just upgraded from free to premium. Annoyed!

Uninstalled, reinstalled, logged out, logged in... NOTHING IS WORKING.

Re: Premium not working

FilipEkstrand — Mon, 27 Aug 2012 19:24:34 GMT

Yeah me to.. Really annoying-.-

Re: Premium not working

hoegg — Mon, 27 Aug 2012 19:25:21 GMT

Same problem here guys. Nothing is working...

Re: Premium not working

maxplanstedt — Mon, 27 Aug 2012 19:26:10 GMT

theliz and filip, since all of us got the same problem and upgraded recently, the problem is probably something with the servers or something, ill leave it be until tomorrow but if it is not working by then im calling the support

Re: Premium not working

Sam — Tue, 28 Aug 2012 10:03:32 GMT

Hi guys,

Looks like there was a little delay in upgrading your accounts here. It should now be sorted, could you try logging out and in? It should kick start that subscription.

Re: Premium not working

jme2k7 — Tue, 28 Aug 2012 10:35:50 GMT

I had this problem but i managed to sort the problem for my self.

If any one is still having this problem try this:

Click on Edit >Prefences >Scroll down to Cache, Right click and copy the path to the cache folder >Click start >and Paste the path in the search bar >Once in the Cache folder, SIGN OUT/EXIT the Spotify client >Delete everything from the folder.

Then just load up the Spotify client and you SHOULD now have the Premium status at the top of the screen and the upgrade button should no longer be there.

Hope this helps guys.

Jamie.