topic Inactive e-mail address set to default in Archived content

Inactive e-mail address set to default

Sarinafaye — Tue, 12 Feb 2013 09:17:42 GMT

I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Spotify username and password to link my account to my Sonos, I discovered that Spotify had made my defunct email address my default mailing address. There are no traces of this email account on my Facebook, and my default email on Facebook is not the same as my default Spotify email.

Does anyone know how to make it so my default Spotify email is the same as my default Facebook email? I am unable to email Spotify customer support as the reply is set to send to my defunct email address.

And I'm not sure if this makes a difference, but I am a premium member.

Re: Inactive e-mail address set to default

Liam — Tue, 12 Feb 2013 09:27:49 GMT

@Sarinafaye wrote:

I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Spotify username and password to link my account to my Sonos, I discovered that Spotify had made my defunct email address my default mailing address. There are no traces of this email account on my Facebook, and my default email on Facebook is not the same as my default Spotify email.

Does anyone know how to make it so my default Spotify email is the same as my default Facebook email? I am unable to email Spotify customer support as the reply is set to send to my defunct email address.

And I'm not sure if this makes a difference, but I am a premium member.

Hi, if you go to http://spotify.com/account/profile you should be able to change your email address 🙂

Re: Inactive e-mail address set to default

Sarinafaye — Tue, 12 Feb 2013 09:31:53 GMT

It's telling me I can only change my e-mail through my Facebook page. I've already done that and it still won't change on my spotify account.

Re: Inactive e-mail address set to default

Liam — Tue, 12 Feb 2013 09:43:59 GMT

@Sarinafaye wrote:

It's telling me I can only change my e-mail through my Facebook page. I've already done that and it still won't change on my spotify account.

Ah, have you tried changing the default facebook email to itself?

I will also get a member of the community team to look into this for you 🙂

Re: Inactive e-mail address set to default

Richard — Tue, 12 Feb 2013 09:46:27 GMT

Hey Sarinafaye - if you can PM me your details I should be able to sort this out for you.

Re: Inactive e-mail address set to default

Liam — Tue, 12 Feb 2013 09:52:30 GMT

@Richard wrote:

Hey Sarinafaye - if you can PM me your details I should be able to sort this out for you.

You can send him a PM by clicking this link 🙂

Re: Inactive e-mail address set to default

Sarinafaye — Tue, 12 Feb 2013 22:02:00 GMT

Overnight my problem seems to have sorted itself out. Thank you very much for your help though!