topic Non-Stop Emails in Archived content

Non-Stop Emails

PeteVent — Thu, 14 Feb 2013 00:54:53 GMT

For Valentines Day, my girlfriend got me six free months of Premium. In the last half an hour Spotify has sent me well over 50 emails at this point. How do i get the emails to stop?

Re: Non-Stop Emails

Marco — Thu, 14 Feb 2013 01:06:39 GMT

Hey!

Just change the email notifications on your Profile page to "never".

After that you shouldn't be spammed anymore. 😉

Re: Non-Stop Emails

woodward89 — Thu, 14 Feb 2013 03:36:36 GMT

That didn't work for me. Any other suggestions? They are coming once a minute

Re: Non-Stop Emails

smgarcia012 — Thu, 14 Feb 2013 03:57:28 GMT

Didn't work for me either. I've marked the emails as spam.

Any other ideas?

Re: Non-Stop Emails

Peter__ — Thu, 14 Feb 2013 11:30:35 GMT

Hey guys 🙂

What type of emails are you getting?

If you are still getting emails after you have changed them all to "Never" in your online profile, then it is most likely you have a duplicate account somewhere in the system. Have a read at this post which might help.

Peter

Re: Non-Stop Emails

smgarcia012 — Thu, 14 Feb 2013 16:16:39 GMT

The emails are literally the "You've recieved a Spotify Gift Card!" over and over again in an infinite loop. I do not think these are emails you can disable at an account level and it sounds like a mail server error on Spotify's end.

Re: Non-Stop Emails

Peter__ — Thu, 14 Feb 2013 16:19:03 GMT

I will escalate this to the Spotify team for you.

Peter

Re: Non-Stop Emails

Sam — Sun, 17 Feb 2013 08:51:30 GMT

Hi guys,

We're very sorry about this. It should now be fixed.

If you have any other issues, just get back to us.