topic Re: Account Cancellation in Archived content

Account Cancellation

Saba — Fri, 24 Feb 2012 16:56:17 GMT

Hi!

I signed up for the 30 day trial of premium subscription. Now that I want to cancel my account, it refuses to recognize my password. I sign into aspotify with one username and password, but once I get to my acocunt it says I am using the incorrect password. I was wondering if anyone else has has this issue and would know how to resolve it.

Thanks in advance!

Saba

Re: Account Cancellation

Richard — Fri, 24 Feb 2012 17:03:11 GMT

Hey Saba, welcome to the Community.

First things first, have you tried cancelling in another browser? For example, try Firefox or Chrome if you're currently using Internet Explorer.

If that doesn't help, please also try signing out of Facebook before going to cancel.

Re: Account Cancellation

buckjuch — Fri, 24 Feb 2012 18:41:23 GMT

I encounter exactly the same problem as Saba. I am using Google Chrome. I would like to cancel because Spotify is now included in my new KPN contract.

Cancelling won't work because Spotify refuses to accept my password.

Re: Account Cancellation

Richard — Fri, 24 Feb 2012 18:53:37 GMT

Hey Buck, welcome to the Community.

I'll send you an email on this since you've got another subscription ready to go.

Re: Account Cancellation

davisdm2 — Sat, 25 Feb 2012 00:29:17 GMT

I am having the same problem, please send me information too. I'll try another browser though since i'm using chrome also.

Re: Account Cancellation

davisdm2 — Sat, 25 Feb 2012 00:31:35 GMT

Used opera and that worked

Re: Account Cancellation

JMS123456789 — Tue, 28 Feb 2012 20:50:10 GMT

I had the same problem. Ridiculous that I can't cancel my account through Firefox, had to use IE.