topic Premium account gone in Archived content

Premium account gone

user-removed — Thu, 14 Feb 2013 20:06:19 GMT

I accidently disconnected from Facebook and now that I have reconnected it has a new trial account and not my premium account with saved playlists. How do I fix this?

Re: Premium account gone

Liam — Thu, 14 Feb 2013 20:13:13 GMT

@user-removed wrote:

I accidently disconnected from Facebook and now that I have reconnected it has a new trial account and not my premium account with saved playlists. How do I fix this?

You should use the Support Form to contact customer services 🙂

Re: Premium account gone

user-removed — Thu, 14 Feb 2013 20:15:43 GMT

Thanks for the link.

I did that yesterday and haven't heard back. Wondering if there is something I can do or just wait.

Re: Premium account gone

Peter__ — Thu, 14 Feb 2013 20:53:47 GMT

Hey! 🙂

It sounds like you just need to log back into your original account. Try following the steps outlined in this topic to sign back into your account using your Spotify username and password.

Peter

Re: Premium account gone

user-removed — Thu, 14 Feb 2013 23:07:56 GMT

Thanks again for the reply.

I tried that and it doesn't seem to work. I think the problem is it is the exact same email and password since I was just trying to sign back in and something went wrong.

Re: Premium account gone

Sam — Sun, 17 Feb 2013 08:35:47 GMT

PJJD2003 - If you log in with your username 'pjaurique' and your Spotify password, you'll get your Premium back.