topic Re: can't change country in Archived content

can't change country

barbel — Fri, 15 Feb 2013 10:14:30 GMT

I'm still having trouble changing "country". I've had some email exchange with support, ref # 00533954

but I'm having difficulties taking your advice.

This is the problem: I am resident in France, and registered (I had to) with Spotify via Facebook. Now I want to upgrade to Premium but my credit cards are all registered in the UK. So is the card that my Paypal account uses. The advice I received was "change country to UK". But how do I do this......

1. When I try to edit the country in Spotify, it sends me to my Facebook basic information page. BUT! This page doesn't have a "country" field in it.

2. I looked on Facebook to see what Spotify might be accessing to get my country. I don't know for sure, but is it the Facebook field for "current location" - this specifies a CITY + a COUNTRY. I tried changing this to London, UK, but when I looked back at Spotify it still said "france". So that didn't seem to work.

3. In your own (Spotfiy) app, in the note given under "changing country", it says that Spotify won't let you change to a country different from your current IP address (which is in france).

Can someone help?

Re: can't change country

Liam — Fri, 15 Feb 2013 10:45:53 GMT

Yes, your IP has to geolocate to the country you are trying to set it too.

The easiest way to change it would be to find a UK proxy that you could use.

Re: can't change country

barbel — Fri, 15 Feb 2013 11:37:43 GMT

thanks LiamW, that seems to have worked. I logged out of Spotfiy, fired up a proxy software, logged back into Spotify, and then it accepted my card.

Re: can't change country

irisamota — Tue, 06 Oct 2015 14:29:27 GMT

I live in Porttugal but now im on Slovenia, and the spotify stoped working. I cant change also the country Portugal to Slovenia, here on the profile on the spotify web I dont know why. What is this of proxy ? I dont know how it words....and what should I do.......

Re: can't change country

vicclain — Fri, 20 May 2016 11:45:42 GMT

For me is the same and then to pay for the premiun isn´t problem and now I´m in the situation I haven´t Spotify and I have been pay..... 😕 not comments, so finally its a bussiness fake!!! They are thieves....

Re: can't change country

nicole_ce123 — Fri, 20 May 2016 18:17:29 GMT

Hey guys,
can anybody tell me why spotify don't let me register because it thinks i'm in a different country, but I've always used Spotify in germany!
Does somebody has a clue what I could do?

Re: can't change country

osornios — Fri, 20 May 2016 23:29:14 GMT

@vicclain

Do you get email receipts for your subscription purchases? In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

Re: can't change country

osornios — Fri, 20 May 2016 23:31:06 GMT

@nicole_ce123

Most of those problems come from a difference between the country shown by the IP address.

Check your IP address here and see what country does show.

Re: can't change country

nicole_ce123 — Sat, 21 May 2016 11:44:54 GMT

@osornios

thx for your help
I've checked out what country is shown, but it's also germany that's kind of weird...

Re: can't change country

osornios — Sat, 21 May 2016 16:58:41 GMT

@nicole_ce123

Have you tried changing your country setting in your profile page yet?

Is Germany available?

Re: can't change country

nicole_ce123 — Sat, 21 May 2016 22:47:17 GMT

Yeah I already tried,Germany is the only option there...it doesn't propose me any other country...

Re: can't change country

osornios — Sat, 21 May 2016 22:50:21 GMT

@nicole_ce123

So your IP address shows Germany, your country in profile is Germany, and still you can't listen?

Re: can't change country

user-removed — Sat, 21 May 2016 22:53:26 GMT

@nicole_ce123

Try to renew your IP-address by following tutorial below.

http://www.tp-link.us/faq-96.html

Re: can't change country

nicole_ce123 — Sun, 22 May 2016 17:54:28 GMT

...yeah that's so weird, I really don't get why it doesn't work!

Re: can't change country

osornios — Sun, 22 May 2016 18:11:22 GMT

@nicole_ce123

Get in touch with customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

Re: can't change country

nicole_ce123 — Sun, 22 May 2016 18:39:06 GMT

Okay thank you

Re: can't change country

osornios — Sun, 22 May 2016 18:40:15 GMT

Please let me know how it goes. 🙂

Re: can't change country

nicole_ce123 — Sun, 22 May 2016 18:45:50 GMT

I will 😉

Re: can't change country

Salem_2017 — Mon, 18 Jul 2016 05:04:44 GMT

I can't change my country at all, I don't know why.

changing country

nicole_ce123 — Mon, 18 Jul 2016 12:35:48 GMT

Hey,

I'm not sure wether I can help you but I can tell you what was wrong when I had a related problem 😉

I didn't know that I had VPN installed in my Iphone, so I just had to delete it and everything somehow worked again 🙂

Maybe this helps you solving your problem, if not you better ask other people who are more into the subject matter or the guys from spotify

Good luck

Nicole 🙂