topic Re: Yahoo email subscription in Archived content

Yahoo email subscription

roberto1972 — Sat, 16 Feb 2013 17:55:47 GMT

From Italy I signed in using a Yahoo email username (not facebook). Subscription seemed ok but after 4 days I can't log in from my pc because it says that the email have to be confirmed.

But I have not received any confirmation email and I checked my spam.

How can I log in? I don't want to use facebook.

Thx 🙂

Re: Yahoo email subscription

Peter__ — Sat, 16 Feb 2013 18:05:30 GMT

Hey! Welcome to the community 🙂

That is strange, can you log into your online profile?

If so, you might want to make sure your email address is set properly.

If you can't log in at all, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Yahoo email subscription

Sam — Sun, 17 Feb 2013 07:04:46 GMT

roberto1972 - Looks like this account was created through your Facebook, with your gmail email address.

We'll need some personal details to sort this (not too smart to post these on a public forum), so contacting us through the contact form hammeh mentions is the best way to get this sorted.

If you get an auto-response pointing you towards here, just reply to it. It will then come through to us.

Re: Yahoo email subscription

roberto1972 — Mon, 18 Feb 2013 09:06:25 GMT

Actually the Yahoo problem is for one of my friend; my account through facebook works perfectly.

So we've tried to log in through the online profile but says "wrong username or psw"; then she tried to get a new psw and she correctly received the email for the confirmation of a new psw.

Now she at the previous step: the account has to be confirmed. Reasonable since this one is "new" but it is as with the first registration.

So she tried with the online contact form: we will see.

Thank you for your prompt response