How to request a refund???

user-removed — Mon, 18 Feb 2013 19:25:23 GMT

On feb 16, I signed up for a trial. Upon logging in, I found that a lot of the music i liked wasn't on spotify, so I cancelled. On the account page, it indicates that my membership is active until for another month. I tried to contact customer service to request a refund, but that doesn't seem to be possible. Any help appreciated! Thanks.

Re: How to request a refund???

Peter__ — Mon, 18 Feb 2013 22:42:44 GMT

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further. If you have already done this, read the information below 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

topic How to request a refund??? in Archived content

How to request a refund???

Re: How to request a refund???