topic need help! in Archived content

need help!

abos — Mon, 18 Feb 2013 20:05:00 GMT

I can't listen to my playlist because it says I have to pay for premium when I already have it...my card was just charged and it was processed! How do I fix this?

Re: need help!

meahtenoha — Mon, 18 Feb 2013 20:17:27 GMT

Hi Abos! Welcome to the Communitiy.

The reason you're having trouble is because you've made two accounts. Please write to us via the contact form so we can help.

Re: need help!

user-removed — Mon, 18 Feb 2013 20:39:03 GMT

i have this exact same problem. i am charged $9.99 per month for the past 6 months - now i am told i cannot use premium as my 'free subscription has expired'.

please fix

Re: need help!

meahtenoha — Mon, 18 Feb 2013 20:59:23 GMT

Hi reed9knoll - Your issue is a bit easier to solve. Please just follow the steps outlined in this post here.

Re: need help!

user-removed — Mon, 18 Feb 2013 21:25:42 GMT

thanks for the quick reply. but the solution does not work. i logged out, then back in. same problem. what am i doing wrong, or is there some issue on your end?

Re: need help!

meahtenoha — Tue, 19 Feb 2013 15:50:33 GMT

Hi reed9knoll - It doesn't appear you've followed those steps through to completion.

Please sign in with your 'thereedz' username first. Be sure not to use your email.

Once you're logged in, link that account to Facebook via your Preferences Page: Edit > Preferences (in Windows) or Spotify > Preferences (in Mac)