topic Re: Country Issues in Archived content

Country Issues

Antide — Wed, 20 Feb 2013 07:50:29 GMT

I am a US citizen living in the UK for the next 8 months. I only have a US credit card and paypal. Because I am in the UK Spotify won't let me sign up for premium. Is there any way for me to upgrade to premium. I don't mind paying for currency conversions, but this is crazy. Why won't spotify take my money??.... I am trying to pay the higher of the two prices....

Re: Country Issues

Liam — Wed, 20 Feb 2013 08:24:58 GMT

High, you should be able to pay if your country is set to the US.

Re: Country Issues

Antide — Wed, 20 Feb 2013 10:28:04 GMT

Because I joined here in the UK, my country is set to the UK. And now because my IP is in the UK, I cant change my country to the US.

Re: Country Issues

Peter__ — Wed, 20 Feb 2013 11:57:04 GMT

@Antide wrote:

Because I joined here in the UK, my country is set to the UK. And now because my IP is in the UK, I cant change my country to the US.

Hey! 🙂

Since the Spotify system will only allow your country to be changed to where your current IP address is, you might be able to use a proxy or VPN service to "trick" the system into thinking you are somewhere else.

Otherwise, you will need to get in touch with the customer services team directly using the online contact form and see if they can help you out with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Country Issues

Antide — Wed, 20 Feb 2013 12:44:59 GMT

Thanks for the help. I will give that a try!

Re: Country Issues

Sam — Wed, 20 Feb 2013 13:48:43 GMT

Antide - You can use your payment details to change the country in your account here.

Re: Country Issues

Antide — Wed, 20 Feb 2013 13:51:48 GMT

Hi all,

Thank you for the help. I submitted a help request and it was taken care of within about 30 minutes. I'm really impressed!

Best regards,

Charles

Re: Country Issues

Peter__ — Wed, 20 Feb 2013 13:53:08 GMT

@Antide wrote:

Hi all,

Thank you for the help. I submitted a help request and it was taken care of within about 30 minutes. I'm really impressed!

Best regards,

Charles

Glad it is sorted! Enjoy your music 🙂

Peter

Re: Country Issues

clinqed — Wed, 19 Jun 2013 11:11:51 GMT

I live in Hong Kong but don't speak Chinese. Is it possible to set preferences to exclude chinese songs that appear in "Trending Tracks" ? Also to turn off any messages that I might get in Chinese and have no clue what they are about? Many thanks.