topic Re: I'm being charged twice for my subscription (last 3 months) in Archived content

I'm being charged twice for my subscription (last 3 months)

singlelong — Sun, 24 Feb 2013 14:39:20 GMT

Charges are on two different cards, a Visa and Mastercard. What are we going to do?

Si es posible contestadme en español, gracias.

Jordi

Re: I'm being charged twice for my subscription (last 3 months)

Peter__ — Sun, 24 Feb 2013 14:54:01 GMT

Hey! Welcome to the community 🙂

Since this is a payment query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to look into your accounts for you using your billing details. Don't worry, they won't let you be out of pocket.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: I'm being charged twice for my subscription (last 3 months)

singlelong — Sun, 24 Feb 2013 15:19:02 GMT

The link in you mail (online contact form) doesn't work to me. When I try to send my message a new page appears saying:

Contacta con el Servicio de Soporte de Spotify

Antes de escribirnos, por favor consulta nuestras Preguntas Frecuentes y nuestra Comunidad.

Ip submission limit 10 Minutes

Thanks, Jordi

Re: I'm being charged twice for my subscription (last 3 months)

Liam — Sun, 24 Feb 2013 15:35:41 GMT

What does that page actually say, in English?

Re: I'm being charged twice for my subscription (last 3 months)

singlelong — Sun, 24 Feb 2013 16:02:06 GMT

I tried again and this time has passed but again I received an email telling me that I address the Community.

¿¿¿???? I must say, as you probably have noticed, that my english is not so good. So excuse my mistakes.

The emails I receive from spotify are in Spanish, that's why I don't copy and paste here.

Re: I'm being charged twice for my subscription (last 3 months)

Peter__ — Sun, 24 Feb 2013 16:07:59 GMT

@Hammeh wrote:

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Just reply directly to that automated email reply and your case will reach a customer services agent 😉

Peter

Re: I'm being charged twice for my subscription (last 3 months)

singlelong — Sun, 24 Feb 2013 16:11:26 GMT

Thanks, Peter

Re: I'm being charged twice for my subscription (last 3 months)

jenholmes — Thu, 28 Feb 2013 15:58:14 GMT

HI i am being charged twice for my subscription as well and i cant send an online contact form because it wont work. Why dont they have a direct email i have never known a service like it.

Re: I'm being charged twice for my subscription (last 3 months)

Peter__ — Thu, 28 Feb 2013 16:03:30 GMT

@jenholmes wrote:

HI i am being charged twice for my subscription as well and i cant send an online contact form because it wont work. Why dont they have a direct email i have never known a service like it.

If you can't login to your account to send a contact form, then try using this one which does not require a login.

Remember if you get an automated email reply to reply directly to it.

Peter