topic Re: Cancellation in Archived content

Cancellation

Lynsx33 — Mon, 25 Feb 2013 21:59:57 GMT

Hello,

My name is Lyndsay and my brother Cory, a spotify user, has
just passed away in a car accident this weekend and I would like to cancel
his subscription so his account does not keep getting charged the monthly
fees.

Please respond back as soon as possible. Thank you.

Thank you so much,
Lyndsay

Re: Cancellation

Liam — Mon, 25 Feb 2013 22:15:02 GMT

Hi, you would have to get in touch with customer services, you can email support@spotify.com 🙂

Re: Cancellation

Peter__ — Mon, 25 Feb 2013 23:04:54 GMT

Hello, I am very sorry to hear that awful news 😞

As Liam said above, you can email directly or alternatively you can get in touch with the customer services team directly using the online contact form and they will be able to do this for you after verifying a few security details.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Cancellation

pingvin — Mon, 11 Mar 2013 16:17:02 GMT

Hi!

I have problems how to cancel my Spotify subscription on Facebook! Please help me!

Re: Cancellation

Peter__ — Mon, 11 Mar 2013 16:18:34 GMT

@pingvin wrote:

Hi!

I have problems how to cancel my Spotify subscription on Facebook! Please help me!

Hey! Welcome to the community 🙂

Would you be able to clarify what you mean by cancel your subscription on Facebook?

Do you mean cancel your Spotify subscription or disconnect your account from Facebook?

Peter

Re: Cancellation

pingvin — Mon, 11 Mar 2013 16:25:20 GMT

I want to cancel my Spotify account from Facebook.

Re: Cancellation

Peter__ — Mon, 11 Mar 2013 16:27:45 GMT

@pingvin wrote:

I want to cancel my Spotify account from Facebook.

If you wish to disconnect your account from Facebook, have a read at my full tutorial here 😉

Peter