topic Re: spotify premium in Archived content

spotify premium

AndrewWilde — Tue, 05 Mar 2013 19:42:45 GMT

I upgraded to premium on my PC. now when I atempt to search and play a track from one of my play lists on my ipad. It still says only premium users can stream on demand.

Re: spotify premium

Peter__ — Tue, 05 Mar 2013 19:43:52 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

Re: spotify premium

Liam — Tue, 05 Mar 2013 19:44:03 GMT

Please uninstall then install the app 🙂

Re: spotify premium

user-removed — Wed, 06 Mar 2013 06:28:06 GMT

ok i can t connect to my premium account since 5 days

no response of support since 5 days

i think i create a facebook account with my email ********@gmail.com

i want to delete my facebook account and loggin with my username : vaisse

thank you

Re: spotify premium

Peter__ — Wed, 06 Mar 2013 06:28:36 GMT

@user-removed wrote:

ok i can t connect to my premium account since 5 days

no response of support since 5 days

i think i create a facebook account with my email *********@gmail.com

i want to delete my facebook account and loggin with my username : vaisse

thank you

Hey 🙂

When you got in touch with support, did you get a case number? (It will be in one of the automated replies)

If so, post it here and I will ask someone to chase it up for you!

Peter

Re: spotify premium

user-removed — Tue, 05 Mar 2013 20:27:58 GMT

Spotify Case # 00564744: Account questions ref:_00DD0pxIW._500D0NYhxT

Re: spotify premium

Peter__ — Tue, 05 Mar 2013 20:30:30 GMT

I have escalated this topic to the community staff for you.
Hopefully someone will be able to look into this soon 😉

Peter

Re: spotify premium

user-removed — Tue, 05 Mar 2013 21:09:22 GMT

thanks peter

i very dissapointed, how is difficult to have answer support

i pay for premium account since 3 years or more i dont know and since 5 days no response no spotify

i hope the problem is resolve quick

Re: spotify premium

Sam — Wed, 06 Mar 2013 06:40:08 GMT

vaisse - Just emailed you back. It should sort things.