topic Re: Payment Not Working in Archived content

Payment Not Working

AtaCycleK8 — Wed, 06 Mar 2013 16:02:03 GMT

Just tried to update the expiration date and CV code of my credit card and the website will not take it.

Re: Payment Not Working

Peter__ — Wed, 06 Mar 2013 16:07:50 GMT

@AtaCycleK8 wrote:

Just tried to update the expiration date and CV code of my credit card and the website will not take it.

Hey! Welcome to the community 🙂

Are you trying to "add a new payment method", if not give that a go!

Peter

Re: Payment Not Working

AtaCycleK8 — Wed, 06 Mar 2013 16:13:39 GMT

I am cliking on the link Change payment method or card details.

Payment method

The following payment card is currently used for payment:

Card number: **** **** **** 4745
Expiration date: 2013/02

This card has expired. Please update your card details.

Change payment method or card details

I then get this:

Change payment method - United States

You are currently registered as being in USA. If you intend to use a payment method in another country, you need to change your country to match. Updating your payment details or method of payment will not activate, upgrade or extend your subscription

Re: Payment Not Working

Peter__ — Wed, 06 Mar 2013 16:21:25 GMT

Is your zip code and country set correctly on your online profile?

Peter

Re: Payment Not Working

AtaCycleK8 — Wed, 06 Mar 2013 16:34:15 GMT

Yes. Just double checked. I'm basically using the exact same card, but with an updated expiration date and security code.

Re: Payment Not Working

Liam — Wed, 06 Mar 2013 16:36:04 GMT

@AtaCycleK8 wrote:

Yes. Just double checked. I'm basically using the exact same card, but with an updated expiration date and security code.

Hmm. Please could you cancel any sunbscription, remove your card and then try to re-add it?

Re: Payment Not Working

AtaCycleK8 — Wed, 06 Mar 2013 16:54:56 GMT

Still no joy. What I don't understand is why it says my zip code doesn't match my country when there was no place to enter my zip code to begin with....

Change payment method - United States

Re: Payment Not Working

Peter__ — Wed, 06 Mar 2013 17:01:11 GMT

Have you tried using a different browser? Unlikely to help but who knows!

I am going to suggest you get in touch with the customer services team directly using the online contact form so they can take a closer look at why this is happening.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Payment Not Working

AtaCycleK8 — Wed, 06 Mar 2013 17:07:59 GMT

Was using Chrome (MAC) just tried Safari and same result. What I dont understand is why if I am adding a new payment method I have to click "Change" Is there a button missing?

Also, though I appreciate your help, I originally wanted to contact customer servie but could not find how to do so.

Love Spotify though!

Kate

Re: Payment Not Working

Peter__ — Wed, 06 Mar 2013 17:13:13 GMT

I have the same buttons when I view my profile, I think it has always been like that!

Peter

Re: Payment Not Working

Jb_2002 — Thu, 07 Mar 2013 06:52:27 GMT

I am having the exact same problem it won't let me do anything!!! I can't change it cancel it nothing!!! And I tried to do the contact form and it is grayed out and doesn't work!!!!

Re: Payment Not Working

Peter__ — Thu, 07 Mar 2013 10:33:23 GMT

@Jb_2002 wrote:

I am having the exact same problem it won't let me do anything!!! I can't change it cancel it nothing!!! And I tried to do the contact form and it is grayed out and doesn't work!!!!

Try using the alternative contact form 😉

Peter

topic Re: Payment Not Working in Archived content

Payment Not Working

Re: Payment Not Working

Re: Payment Not Working

Payment method

Change payment method - United States

New payment method

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Re: Payment Not Working

Re: Payment Not Working

Re: Payment Not Working

Change payment method - United States

Change country

New payment method

Re: Payment Not Working

Re: Payment Not Working

Re: Payment Not Working

Re: Payment Not Working

Re: Payment Not Working

Country:
The zip code you entered was not valid for the selected country.
Zip code: