topic Lost playlists in Archived content

Lost playlists

benmenashe — Fri, 08 Mar 2013 09:51:43 GMT

I went into preferences to stop Spotify autmatically opening when I switch my computer on, while there I also disconnected from Facebook (to stop posts going to FB, I thought). Then I when I opened up Spotify and signed in again all my playlists were gone!

Can someone from Spotify (or anyone for that matter) help me get them back please?

Thanks,

Ben

Re: Lost playlists

Liam — Fri, 08 Mar 2013 09:58:11 GMT

@benmenashe wrote:

I went into preferences to stop Spotify autmatically opening when I switch my computer on, while there I also disconnected from Facebook (to stop posts going to FB, I thought). Then I when I opened up Spotify and signed in again all my playlists were gone!

Can someone from Spotify (or anyone for that matter) help me get them back please?

Thanks,

Ben

Hi, do they not appear if you login to the client using your facebook email address and password?

It sounds like your playlists were with your facebook Spotify account, and not your native account.

Re: Lost playlists

Peter__ — Fri, 08 Mar 2013 09:55:39 GMT

Hey! Welcome to the community 🙂

It sounds like you have accidentally signed into a duplicate account after you disconnected from Facebook. Be sure that you are logging into the Spotify client using your dedicated Spotify username and password not your email address or Facebook details.

There are some instructions here which might help you.

Peter

Re: Lost playlists

benmenashe — Fri, 08 Mar 2013 10:07:56 GMT

Bingo! Thanks very much.

Re: Lost playlists

benmenashe — Fri, 08 Mar 2013 10:08:34 GMT

Thanks. Your post and the one below put me in the right direction. Much appreciated.