Billing

SamandTed — Sat, 09 Mar 2013 22:18:09 GMT

I signed up with Spotify Premium for the free one month trial. After just two weeks I cancelled my account. Yet, two weeks later I was charged for the new month's service. Since, I closed all my account info and deleted all software. How can I now be assured I won't be billed for next month??? Your quick response is appreciated.

Re: Billing

Peter__ — Sun, 10 Mar 2013 00:27:48 GMT

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to look into your account for you to see why you are still being charged. Don't worry, if you are not actively using your account they won't let you be out of pocket, but you will need to get in touch directly as the team will probably need to verify some personal details with you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

topic Billing in Archived content

Billing

Re: Billing