topic Re: Creditcard Change not accepted in Archived content

Creditcard Change not accepted

pgeschke — Mon, 11 Mar 2013 09:42:27 GMT

Hello Community,

I just got my new Mastercard Prepaid which I'd like to use for such purposes as Spotify.

Until now, I was using a friends Mastercard Prepaid from the exact same bank.

Now when I try to change to my card, it says that the details are invalid.

Any idea on how that could be? All details are correct and the card has positive balance.

Regards,
Patrick

Peter__ — Mon, 11 Mar 2013 10:19:11 GMT

Hey! Welcome to the community 🙂

First thing to check is that your card meets all of the requirements as set out in this help page.

Peter

pgeschke — Mon, 11 Mar 2013 10:21:05 GMT

Hello Peter,

it's the exact same card as im using to this date.

Except it has just been issued for me a week ago.

Sam — Mon, 11 Mar 2013 12:29:00 GMT

If you could contat our payments team, they'll be able to look into it a little closer.

pgeschke — Mon, 11 Mar 2013 12:35:11 GMT

Just did so.
Let's see how that goes 🙂