topic Re: offline playlist gone!! in Archived content

offline playlist gone!!

gorandavidsson — Mon, 11 Mar 2013 11:58:02 GMT

My offline playlists has disappeared from my device!

Could it be that I have synced on more than three devices?

Do I get a message if I try to sync on more than 3 devices?

Could you please look at my account how many devices I have synced and what kind of devices it is?

Re: offline playlist gone!!

Peter__ — Mon, 11 Mar 2013 11:59:27 GMT

Hey! Welcome to the community 🙂

If you have synced too many devices, you will normally get an "Offline access withdrawn" error message.

What type of device did this occur on?

Peter

Re: offline playlist gone!!

gorandavidsson — Mon, 11 Mar 2013 12:06:18 GMT

The offline files has disappeard on my phone, Samsung Galaxy S3, and I don't think I have seen any error message.

I also know files have been recently synced to another phone, Sony Eriocsson X10 Mini.

Last year I used a Nokia E51 to sync files before I got the Samsung.

Is it possible for you to check what devices files have been synced to?

Re: offline playlist gone!!

Peter__ — Mon, 11 Mar 2013 12:10:41 GMT

I can't do that for you, since I don't work for Spotify 😉

The device allocation works on a circular basis, so adding a new device will remove the first device you registered for offline usage. Just try and download the playlist again, I think you might be experiencing a known bug with the android client which is outlined in this topic.

Peter

Re: offline playlist gone!!

gorandavidsson — Mon, 11 Mar 2013 12:26:11 GMT

Ok, I will try that...

But I also noted that in the settings, the Music Quality for Download had changed from High Quality to Normal Quality.

And when I got this problem Spotify didn't start correctly on the device, it only showed a blank screen. I had to restart the phone to get it working, but then the offline files were gone.

Is this behaviour also something known?

Re: offline playlist gone!!

gorandavidsson — Mon, 11 Mar 2013 12:26:16 GMT

Ok, I will try that...

But I also noted that in the settings, the Music Quality for Download had changed from High Quality to Normal Quality.

And when I got this problem Spotify didn't start correctly on the device, it only showed a blank screen. I had to restart the phone to get it working, and after that the offline files were gone.

Is this behaviour also something known?