Multiple problems after update

rgossink — Tue, 12 Mar 2013 15:48:35 GMT

Hello,

After the last update i have encountered multiple problems. For one, I have a Spotify premium account and now it says i have spotify free?! I cant seem to sort this out. Also, all my playlists have been deleted. And lastly, why cant i find an option to mail spotify directly with any problems i am having. I am a paying customer after all.

Anyone else having these problems? Or does anyone have a solution?

Thanks

Re: Multiple problems after update

Peter__ — Tue, 12 Mar 2013 16:08:28 GMT

Hey! Welcome to the community 🙂

It sounds to me like you have accidentally logged into a duplicate account, that is normally what has happened when your subscription and playlists have dissappeared. Have a read at this topic which might help you get back into you account.

Contact details of how to get in touch are in there too!

Peter

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Multiple problems after update

Re: Multiple problems after update