topic Account sync in Archived content

Account sync

geryan6 — Wed, 13 Mar 2013 14:14:06 GMT

I paid for premium spotify and was charged but, on my computer its still showing that I have the free subscription. Still playing ads and not syncing to my phone. How do I fix this? Is there anyone to contact?

Re: Account sync

Peter__ — Wed, 13 Mar 2013 14:36:02 GMT

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post about not getting premium after upgrading.

Peter

Re: Account sync

geryan6 — Thu, 14 Mar 2013 14:38:15 GMT

I tried reinstalling and still says, I have a free subscription.... any other ideas? I mean I have the recipt saying I paid. Is there a way to contact them directly?

Re: Account sync

Sam — Thu, 14 Mar 2013 16:22:32 GMT

Could you make sure you're logging in with the username 'geryan6' and your Spotify password, not your Facebook details.

Re: Account sync

geryan6 — Thu, 14 Mar 2013 16:32:32 GMT

How do I go about changing it from using my facebook to log in? Every time I try logging in with my spotify account ( which is different) it doesn't allow me. Tells me I'm using the wrong password and makes me sign in through facebook.

Re: Account sync

Sam — Thu, 14 Mar 2013 16:54:57 GMT

I've just deleted that duplicate account, so you should now be able to log in with your 'geryan6' username. If you can't remember your password, just go to www.spotify.com and click on 'login'. They'll be a reset password option below.