topic Account Hacked in Archived content

Account Hacked

lowlight21 — Wed, 13 Mar 2013 18:44:10 GMT

My premium account was hacked yesterday. I can still log in with my Facebook credentials, but I cannot reset my password because the hacker changed my contact password on my account. I already submitted an issue via the website, but it has been 5 hours and no response. All my playlists were deleted, so I'm wanting to get the playlists restored and password reset. I was hoping that my password would at least be reset by now. Can someone help escalate this issue?

Here's my case number: 00579435

Re: Account Hacked

David — Wed, 13 Mar 2013 19:20:18 GMT

Hello,

Just taken a look at your case - I can confirm that we've got it and should be handled by an advisor soon!

Re: Account Hacked

lowlight21 — Thu, 14 Mar 2013 12:33:12 GMT

24 hours now of no updates from Spotify support. For a service that I pay for, I find that pretty disappointing.

Re: Account Hacked

Sam — Thu, 14 Mar 2013 15:46:55 GMT

lowlight21 - Sorry about the delay here. The payments team do have hold of it, they'll get back to shortly.

Re: Account Hacked

lowlight21 — Thu, 14 Mar 2013 18:51:45 GMT

30 hours now and still zero communication from Spotify support

Re: Account Hacked

Sam — Fri, 15 Mar 2013 12:45:30 GMT

Looks like we got back to you yesterday, have you received the email?