topic Re: Not getting premium in Archived content

Not getting premium

725debby — Thu, 14 Mar 2013 17:40:53 GMT

On 12/27/12 I renewed My wife's premium subscription. She is no longer receiving the premium. My bank account was charged by spotify On 12/27/12

Re: Not getting premium

MichaelJerzak — Thu, 14 Mar 2013 17:45:06 GMT

What devices are you attempting to use Spotify premium on?

Re: Not getting premium

Peter__ — Thu, 14 Mar 2013 21:33:58 GMT

@725debby wrote:

On 12/27/12 I renewed My wife's premium subscription. She is no longer receiving the premium. My bank account was charged by spotify On 12/27/12

Hey! Welcome to the community 🙂

In addition to Michael's question above, can you double check that your most recent payments have been successful (since you should have been billed since 12/27/12) and check your subscription status on your online account?

Peter

Re: Not getting premium

725debby — Thu, 14 Mar 2013 22:29:17 GMT

It isn't on the Samsung tab or the dell laptop

Re: Not getting premium

725debby — Thu, 14 Mar 2013 22:30:28 GMT

Spotify withdrew a years subscription. the account says it is the free subscription.

Re: Not getting premium

Peter__ — Thu, 14 Mar 2013 23:59:27 GMT

@725debby wrote:

Spotify withdrew a years subscription. the account says it is the free subscription.

Ah, I see...

In that case, I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to track down the account which your premium is active on using your billing details. Normally when this happens, a duplicate account has accidentally been created in the system which you are logging into, they will be able to sort this out for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter