Payment help

SolusBlade — Mon, 18 Mar 2013 14:35:07 GMT

So I sent a request to the "ContactSpotifySupport" But I though I should post here as well and see if I could get some faster feed-back.

My story is last night I upgraded my account to Premium again, but when I signed up it had charged to a card I no longer use. I was wondering if there was a way I could have the payment redirected to another card or to have the payment totally refunded and I could just pay again with another card. I love the premium service and spotify is awesome, but I don't want some little oops I did to ruin the whole experience for me. PLEASE someone help me? Thanks!

Re: Payment help

SolusBlade — Mon, 18 Mar 2013 14:45:04 GMT

In response, I was refunded not more then a minute ago! ❤️ Love the fast response even with all the possible weekend support claims I was probably in line behind. Spotify RULZ~! Highly recommended to anyone who hates ads and has a mobile device (like me) makes my graveyard shift fly by! Keep up the great work guys. Made my day!

Hi there,

Great to hear from you.

As you have contacted us right away I have gone ahead and refunded that payment for you now. 

If there's anything further we can help with just let us know. 

Have a great week.

Kind regards,

Joe

Spotify Customer Service - Cambridge

Follow our customer service team @spotifycares for all things Spotify
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Payment help

Re: Payment help